Diana Haynes
Selma,AL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level WFH position. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
Work History
Call Center Representative
Samhammer AG
02.2012 - 05.2017
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Updated databases to handle customer data.
- Trained new personnel regarding company operations, policies and services.
Customer Service Representative
TTEC
01.2021 - 08.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Met customer call guidelines for service levels, handle time and productivity.
Private Elderly Caregiver
Self-employeed
11.2019 - 09.2022
- Offered companionship and kindness to elderly patients.
- Provided safe mobility support to help patients move around personal and public spaces.
- Entertained, conversed, and read aloud to keep patients mentally alert.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean, safe, and well-organized patient environment.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted disabled clients to support independence and well-being.
- Provided compassionate and patient-focused care to cultivate well-being.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Education
High School Diploma -
BFS Regensburg
Regensburg Germany07.2001
High School Diploma -
Pestalozzi
Regensburg Germany07.1999
Skills
- Microsoft Word
- Staff Training
- Customer Relations
- Account Management
- Retail Sales Customer Service
- Order Fulfillment
- Active Listening
- Money Handling Abilities
- Refund Processing
- Order Processing
- Customer Service
Languages
German
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
TTEC
01.2021 - 08.2023
Private Elderly Caregiver
Self-employeed
11.2019 - 09.2022
Call Center Representative
Samhammer AG
02.2012 - 05.2017
High School Diploma -
BFS Regensburg
High School Diploma -
Pestalozzi