Diana Healey
WEST MELBOURNE,FL
Summary
Looking for a job with fast pace company with many chances to advance
Overview
18
18
years of professional experience
Work History
Head Cashier
Lowes
Melbourne, FL
01.2024 - 10.2024
- Collaborated with the management team to determine appropriate staffing levels for peak hours.
- Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
- Ensured all cashiers were trained in store policies and procedures, as well as safety protocols.
- Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
- Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
- Provided guidance on difficult transactions or inquiries from customers regarding products or services offered in the store.
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
Cashier Team Lead
Walgreeen
10.2018 - 05.2021
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered prompt service to prioritize customer needs.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
- Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating.
- Welcomed, greeted and assisted guests in high-traffic store, generating high amount of dollars.
- Operated POS cash register and equipment to collect payments.
Lead Sales Key Holder
Sears Parts And Service
04.2012 - 08.2018
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Trained and mentored new employees.
- Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
- Coordinated store products and conducted inventory counts to maintain merchandise flow.
- Completed opening and closing tasks by cashing out registers, inspecting security and alarm systems, preparing bank deposits and delegating daily tasks to 5 employees.
- Assisted customers by locating, describing and explaining use and care of products and services.
Cashier
DECA Commissary
11.2006 - 11.2007
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Checked identification for proof-of-age for alcohol and tobacco sales.
Education
High School Diploma -
Eau Gallie High School
Melbourne, FL06.1985
Skills
- Cooperative Attitude
- POS Systems
- Signage Updates
- Customer Service
- Team Leadership
- Inventory Stocking
- Credits and Refunds
- Inventory Records
- Cash Register Operation
- Meeting Quotas
- Customer Relations
- Cash Handling
- Customer Transactions
- Cycle Counts
Timeline
Head Cashier
Lowes
01.2024 - 10.2024
Cashier Team Lead
Walgreeen
10.2018 - 05.2021
Lead Sales Key Holder
Sears Parts And Service
04.2012 - 08.2018
Cashier
DECA Commissary
11.2006 - 11.2007
High School Diploma -
Eau Gallie High School