Jania Lesane
Fountain Inn,SC
Summary
Punctual and honest with solid background in busy social environments. Always ready to satisfy customers with exceptional and friendly service that customers remember. Motivated by the selfless urge to service others. Kindness is power.
Overview
5
5
years of professional experience
Work History
Head Cashier
The Home Depot Inc
07.2023 - Current
- Maintain a clean and organized work area, maintaining a cluttered confusing shopping environment for customers and coworkers.
- Introduced new cashiers to stores, providing assistive hands on training to help motivate productivity.
- Help about 25 customers per day make purchases, find items, and start up reward programs
- Deescalate customer concerns with professionalism while being empathetic by working diligently on efficient resolutions daily.
Cashier Team Lead
Dicks Sporting Goods
08.2019 - 01.2023
- Improved conflict resolution by introducing empathetic communication strategies.
- Established strong working relationships with customers , increasing the amount of returning customers.
- Eager to collaborate when necessary to help achieve common goals with the team
- Highly skilled and familiar with online systems
- Developed strong product knowledge based on individual customer needs.
Education
Associate of Science - Dental Hygiene
Greenville Technical College
Greenville, SC06.2027
High School Diploma -
Ridge View High School
Columbia, SC06.2023
Skills
- Customer Service
- Positive Attitude
- Time management strength
- Store opening/closing procedures
- Cash Handling
- Stock replenishment
- Verbal/written communication
- Training and coaching
- Workplace Safety
- Refunds and exchanges
- Cashier training
- Equipment Troubleshooting
- Heavy Lifting
- Cooperative Attitude
- Friendly
- Empathetic
Timeline
Head Cashier
The Home Depot Inc
07.2023 - Current
Cashier Team Lead
Dicks Sporting Goods
08.2019 - 01.2023
Associate of Science - Dental Hygiene
Greenville Technical College
High School Diploma -
Ridge View High School