Jessica Colvin
West Covina,CA
Summary
Reliable Front End Supervisor offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in Management and Customer Service areas and flexible with changing business needs.
Overview
11
11
years of professional experience
Work History
Head Cashier
Sprouts Farmer Market
04.2018 - Current
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed store opening, mid, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Resolved escalated customer disputes with special actions such as discounts.
- Assisted customers by answering questions and fulfilling requests.
- Educated employees on register use, merchandising, and customer service.
Server/Hostess
San Antonio Winery
01.2017 - 01.2018
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Worked Wedding Receptions, Anniversary Parties, Retirement Parties and Wine Tasting Events.
In-Seat Server
Honda Center
01.2013 - 01.2017
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with season ticket holders as well as visiting customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Worked all Hockey Pre Season Games, Regular Season Games, Play Offs, Final Games, Concerts, UFC Fights, and College Basketball Games.
Education
Criminal Justice
Mt. San Antonio College
Walnut, CANogales High School
La Puente, CA2008
Skills
- Team Contribution
- Front-End Supervision
- POS Systems
- Cooperative Attitude
- Credits and Refunds
- New Hire Training
- Cash Handling
- Multi-Tasking Skill
- Adaptability and Dependability
- Employee Motivation
- Customer Service
- Store Opening and Closing
Timeline
Head Cashier
Sprouts Farmer Market
04.2018 - Current
Server/Hostess
San Antonio Winery
01.2017 - 01.2018
In-Seat Server
Honda Center
01.2013 - 01.2017
Criminal Justice
Mt. San Antonio College
Nogales High School
Similar Profiles
Xavier CampbellXavier Campbell
Meat and Seafood Clerk at Sprouts Farmer MarketMeat and Seafood Clerk at Sprouts Farmer Market
Ray MezzanattoRay Mezzanatto
Cashier at Sprouts Farmer MarketCashier at Sprouts Farmer Market
Raveen GrimesRaveen Grimes
Head Cashier Supervisor at Sprouts Farmer MarketHead Cashier Supervisor at Sprouts Farmer Market
Kevin McfarlandKevin Mcfarland
Head Cashier at Sprouts Farmer MarketHead Cashier at Sprouts Farmer Market
Steven YanesSteven Yanes
Residential Assistant at California State University, Long BeachResidential Assistant at California State University, Long Beach