Diana Hernandez
3110 Hutchinson St Fort Worth,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
FWISD
Sam Rosen Elem.
Fort Worth, TX
10.2021 - Current
- Used lectures, demonstrations and discussions to instruct students individually and in small groups.
- Set up computers and networking systems and delivered step-by-step instructions on basic use.
- Attended professional development technology courses to increase knowledge base and learn new information.
Line Ambassador
Amazon
Fort Worth, TX
03.2020 - 03.2021
- Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
- Updated new audit programs as new issues would occur.
- Facilitated operational audits, working with internal and external managers to communicate recommendations or issues surrounding audits.
- As a line lead we made sure our lines were running at a certain pace depending on our volume for this day. This would determine the number of team members needed per line.
- Collaborated with manager on performance-related issues and employee performance reviews.
- Monitored employee actions for adherence to safety procedures.
- Prepared reports and technical documentation of day-to-day production processes.
- Maintained organized work area by cleaning and removing hazards.
- Trained new employees on warehouse protocols and answered task-related inquiries to help with job role adjustment.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Managed team of 15-20 employees, and professional growth of employees
PTO Treasurer
Sam Rosen Elem/ North Side HS
Fort Worth, United States
07.2019 - 05.2020
- Helped coordinate fall festival, teacher appreciation week, grandparents day, bring your parents day. Was in charge of buying everything that was needed for these events like food, games, and anything else that was needed.
- Collaborated with administration to stay on top of changes and concerns.
- Participated in fundraising events, helping PTO board members bring in funds to pay for certain expenses related to school
Medical Support Assistant
Fort Worth VA Clinic
Fort Worth, TX
06.2018 - 07.2019
- Reviewed and requested medical records, military personnel records and service verification records to determine eligibility status.
- Conducted in-person interviews with veterans and advocates to explain benefits and related programs.
- Assisted veterans and dependents in preparing forms and documents to present claims for benefits.
- Acted as first point of contact and set appointments for new patients, this included lad work, eye appointment, and/or mental health clinic.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Entered daily data in computer systems and documented office activities.
Assistant Coach
Sam Rosen Elem
Fort Worth, TX
09.2007 - 05.2019
- Promoted good sportsmanship with competing teams on- and off-field.
- Maintained equipment, facilities and inventory to avoid accidents, mishaps and damage.
- Built positive and productive relationships with parents of student athletes.
- Coordinated with parents and coaches, boosters and other resources to meet team needs involving equipment and travel arrangements.
Appointment Coordinator
TEXAS INDEPENDENT EVALUATORS
NORTH RICHLAND HILLS, TX
07.2013 - 08.2014
- Responsible for getting injured employees to there exams on the date state assigned them to, I would often help the doctors translate. Doctors would travel to these exams so I would communicate through phone and text.
- Worked in our records department as well, saved demographics to each of our doctors folders, helped billing department, I was in charge in organizing our doctors checks, and also helped insurance department to make sure we were receiving their payments.
BAYVIEW LOAN SERVICING
FORT WORTH, TX
12.2012 - 07.2013
- Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Responsible for incoming calls received ACD line or direct line.
- Respond to mortgagor inquiries.
- Refer calls that cannot be handled to appropriate department.
- Responsible for outgoing calls on loans 3-30 days delinquent.
- Make welcome calls.
- Generate billing statements and or/coupons.
Education
Associates - Applied Science in CADD
WESTWOOD COLLEGE oF TECHNOLOGY
05.2005
High School Diploma -
North Side High School
Fort Worth, TX05.2002
Skills
- Word processing
- Advanced Excel spreadsheet functions
- Technical Support
- Office administration
- Administrative support
- Good telephone etiquette
- Clerical
- Leadership
- Multitasking abilities
- Microsoft Office
- Data/filling Archiving
- English/Spanish Fluency
- Eagle Eye
- Command Center
- FC Research
- Scheduling
Timeline
FWISD
Sam Rosen Elem.
10.2021 - Current
Line Ambassador
Amazon
03.2020 - 03.2021
PTO Treasurer
Sam Rosen Elem/ North Side HS
07.2019 - 05.2020
Medical Support Assistant
Fort Worth VA Clinic
06.2018 - 07.2019
Appointment Coordinator
TEXAS INDEPENDENT EVALUATORS
07.2013 - 08.2014
BAYVIEW LOAN SERVICING
12.2012 - 07.2013
Assistant Coach
Sam Rosen Elem
09.2007 - 05.2019
Associates - Applied Science in CADD
WESTWOOD COLLEGE oF TECHNOLOGY
High School Diploma -
North Side High School
Similar Profiles
Cheryl HarrimanCheryl Harriman
Office Professional/Registrar at Lincoln Public Schools- Zeman Elem/Wysong Elem.Office Professional/Registrar at Lincoln Public Schools- Zeman Elem/Wysong Elem.
Jennifer YangJennifer Yang
Student Teacher at Thomas Edison Elem. And Joaquin Miller Elem.Student Teacher at Thomas Edison Elem. And Joaquin Miller Elem.
Mallory DailMallory Dail
2nd, 1st, Kindergarten Teacher at ECPPS, ECPS (JC Sawyer Elem., White Oak Elem.)2nd, 1st, Kindergarten Teacher at ECPPS, ECPS (JC Sawyer Elem., White Oak Elem.)
Andy MartinezAndy Martinez
Security Supervisor at Allied Universal Security ServicesSecurity Supervisor at Allied Universal Security Services
Frankie HarrisFrankie Harris
Appointment Clerk at Aaron Henry ClinicAppointment Clerk at Aaron Henry Clinic