Diana Hernandez
Eugene,OR
Summary
Bilingual (English/Spanish) administrative and customer service professional with over 10 years of experience in healthcare, legal, and automotive industries. Skilled in front-office operations, patient coordination, insurance billing, legal support, and staff supervision. Technically proficient in EPIC, Dentrix, eClinicalWorks, MS Office, Excel, Google Suite, and remote collaboration tools. Known for strong communication, attention to detail, and ability to multitask in fast-paced environments.
Overview
23
23
years of professional experience
Work History
Patient Coordinator/Medical Billing Assistant
Pacific Implant Studios
Eugene, Oregon
01.2022 - 01.2025
- Scheduled appointments, processed insurance pre-authorizations, and handled billing and collections in a busy dental office.
- Bilingual support, ensuring effective communication and HIPAA compliance.
- Promoted to assist in medical product sales due to excellent relationship-building and communication skills.
Legal Secretary
Johnson Lucas & Middleton
Eugene, Oregon
01.2019 - 01.2022
- Supported attorneys with litigation prep, trial coordination, and client communication.
- Managed scheduling, time tracking, and monthly billing using legal case management systems.
- Assisted in trial preparation activities such as organizing exhibits, preparing witness binders and assembling jury instructions.
Referral Coordinator/Certified Chiropractic Assistant
Absolute Wellness Center
Eugene, Oregon
01.2013 - 01.2019
- Coordinated front desk operations, patient check-ins/outs, and referrals for up to 8 providers.
- Assisted with patient documentation in EMR/EHR and supported physicians during exams.
- Promoted medical products in the clinic and resolved patient concerns professionally.
Bilingual Patient Access Specialist
Oregon Heart & Vascular Institute
Springfield, Oregon
01.2004 - 01.2013
- Managed front desk operations and call center responsibilities for a high-volume cardiology clinic.
- Supervised staff, oversaw performance issues, evaluations and provided Spanish medical interpretation.
Office Manager
Madani Auto
Eugene, Oregon
01.2002 - 01.2006
- Managed administrative duties, payroll, staff training, and insurance claims.
- Assisted in vehicle sales and warranty processes.
Education
MBA -
Eastern Oregon University
05-2008
GED -
University of Oregon
Eugene, OR05-2002
Skills
- Bilingual support
- Healthcare system navigation
- Project management
- Insurance practices
- Administrative supervision
Timeline
Patient Coordinator/Medical Billing Assistant
Pacific Implant Studios
01.2022 - 01.2025
Legal Secretary
Johnson Lucas & Middleton
01.2019 - 01.2022
Referral Coordinator/Certified Chiropractic Assistant
Absolute Wellness Center
01.2013 - 01.2019
Bilingual Patient Access Specialist
Oregon Heart & Vascular Institute
01.2004 - 01.2013
Office Manager
Madani Auto
01.2002 - 01.2006
MBA -
Eastern Oregon University
GED -
University of Oregon