Diana Hernandez-Santiago
Mount Pleasant
Summary
Dynamic bartender with exceptional customer service skills, adept at multitasking and maintaining a clean, organized bar environment. Specializes in classic, craft and volume cocktails. Proven ability to engage customers effectively, ensuring satisfaction and repeat business.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Bartender
Kultura Charleston
03.2026 - Current
- Prepared and served a variety of beverages in a fast-paced environment.
- Engaged with customers to provide recommendations and ensure satisfaction.
- Ensured cleanliness and organization of bar area to enhance guest experience.
- Assisted in inventory management by tracking stock levels and ordering supplies.
- Adapted quickly to changing demands while maintaining quality service standards.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Bartender
Poogan's Porch
06.2024 - 03.2026
- Maintained knowledge of current drink trends and menu items for informed customer interactions.
- Processed payments accurately using point-of-sale systems to streamline transactions.
- Collaborated with kitchen staff to coordinate timely service during peak hours.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Head Bartender
Top Deck Savannah
01.2019 - 03.2021
- Led cocktail preparation and service, ensuring high-quality presentations and customer satisfaction.
- Developed seasonal drink menus, enhancing guest experiences and establishing unique offerings.
- Trained and mentored junior bartenders on beverage techniques and customer interaction skills.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Managed inventory control, reducing waste through efficient ordering and stock rotation practices.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Resolved customer complaints promptly and professionally, preserving the establishment's reputation for excellent service.
- Closed out cash register and prepared cashier report at close of business.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
- Trained six new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Bartender Trainer
Bohemian Hotel Savannah Riverfront
08.2009 - 09.2018
- Trained new bartenders on cocktail preparation and customer service techniques to enhance guest satisfaction.
- Trained 24 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Mentored 8 of those new bartenders and guided them to become Head Bartenders, Shift Leads, Trainers and General Managers.
- Developed training materials and standardized procedures for efficient bar operations and consistent drink quality.
- Conducted ongoing assessments of staff performance, providing constructive feedback to improve skills and service delivery.
- Implemented inventory management practices to optimize stock levels and minimize waste during training sessions.
- Facilitated team-building exercises to foster collaboration among bartenders, enhancing overall team dynamics and morale.
- Assisted in the creation of seasonal cocktail menus, leveraging industry trends to attract diverse clientele.
- Improved bartender skills by conducting comprehensive training sessions on cocktail recipes, customer service, and bar management.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted in the successful opening and Grand reopening of three properties.
- Boosted overall efficiency at the bar by creating, implementing and perfecting standard operating procedures within workflow organization, time management, and multitasking strategies.
- Led task force initiatives to streamline operational processes, enhancing team efficiency and productivity.
- Traveled cross properties to fill-in for missing staff, train new procedures, and both open and re-open hotels across both the Kessler Collection Hotels and the Autograph Collection Hotels.
- Developed and implemented strategic plans aligning with organizational goals to drive project success.
Bartender
Kevin Barry's Irish Pub
2008 - 2009
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Assisted with inventorying beverage stock and bar supplies.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Education
High School Diploma -
Frederica Academy
Saint Simons IslandHigh School Diploma -
Armstrong Atlantic State University
SavannahAssociate of Arts - Illustration
Savannah College of Art And Design
Savannah, GASkills
- Customer service
- Bilingual
- Strong multitasking
- Clear and effective communication
- Detail-Oriented
- Dependable under pressure
- Punctual
- Team player attitude
- Customer engagement
- Conflict resolution
- Highly-adaptable
- Open-minded
Certification
- [Area of expertise] License - [Timeframe]
- [Area of certification] Training - [Timeframe]
Languages
Spanish
Professional Working
Timeline
Bartender
Kultura Charleston
03.2026 - Current
Bartender
Poogan's Porch
06.2024 - 03.2026
Head Bartender
Top Deck Savannah
01.2019 - 03.2021
Bartender Trainer
Bohemian Hotel Savannah Riverfront
08.2009 - 09.2018
Bartender
Kevin Barry's Irish Pub
2008 - 2009
High School Diploma -
Frederica Academy
High School Diploma -
Armstrong Atlantic State University
Associate of Arts - Illustration
Savannah College of Art And Design