Summary
Overview
Work History
Education
Skills
Timeline
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Diana Huff

Lexington,KY

Summary

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Overview

15
15
years of professional experience

Work History

Customer Service Representative

Mattress Overstock®
Lexington, KY
03.2010 - 11.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.

Education

Associate of Science -

KCTCS
Lexington, KY
01-2022

Skills

  • Account updating
  • Complaint resolution
  • Scheduling
  • Refunds processing
  • Brand representation
  • Customer relations
  • In-store support
  • Service standard compliance
  • Credit card payment processing
  • Money handling
  • Relationship building
  • Task prioritization
  • Microsoft Excel

Timeline

Customer Service Representative

Mattress Overstock®
03.2010 - 11.2024

Associate of Science -

KCTCS
Diana Huff