Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Diana Jimenez

North Hills,CA

Summary

Dedicated Medical Assistant with proven expertise in patient care and workflow efficiency. Excelled in HIPAA compliance and patient scheduling, alongside exceptional customer service and problem-solving abilities. Trained new staff, ensuring high standards of care. Fluent in bilingual communication, adept at enhancing patient and customer experiences.

Overview

9
9
years of professional experience

Work History

Medical Assistant

Unified Health
02.2024 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Assisted physicians with minor surgeries and procedures, including preparing operating room and sterilizing instruments.
  • Oriented and trained new staff on proper procedures and policies.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Confirmed appointments, communicated with patients , and updated patient records.

Crew Trainer

McDonald's
09.2020 - Current
  • Trained other employees in customer service, food safety, and performance requirements.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Set positive example for team members by providing high-quality, efficient service.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Worked in fast-paced environment with sense of urgency to serve guests quickly.
  • Collaborated with team members to ensure smooth workflow during peak hours, optimizing service efficiency.
  • Accurately handled cash register transactions while providing excellent customer service.

Cashier

Wetzels Pretzels
08.2015 - 12.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
  • Balanced multiple registers at the end of shifts, confirming accurate reporting of daily sales totals.
  • Learned new menu offerings and options easily to assist customers with selecting items.

Education

Medical Assistant

UEI College
Reseda, CA
02.2024

High School Diploma -

James Monroe High School
North Hills, CA
06.2015

Skills

Customer Service

HIPAA Compliance

Patient Scheduling

Bilingual

Medical terminology knowledge

Procedure Assistance

Compassionate

Problem-Solving

Organization and Multitasking

Languages

English
Spanish

Timeline

Medical Assistant

Unified Health
02.2024 - Current

Crew Trainer

McDonald's
09.2020 - Current

Cashier

Wetzels Pretzels
08.2015 - 12.2018

Medical Assistant

UEI College

High School Diploma -

James Monroe High School

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Diana Jimenez