Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Synchrony bank
07.2024 - Current
Assisted customers with inquiries and resolved issues promptly.
Handled high-volume calls while maintaining a professional demeanor.
Documented customer interactions accurately in the database system.
Answered customer inquiries and provided accurate information regarding products and services.
Customer Service Representative
Chase Bank
08.2022 - 07.2024
Assisted customers with inquiries and resolved issues promptly.
Handled high-volume calls while maintaining a professional demeanor.
Managed escalated customer complaints with empathy and professionalism.
Vacation Planner
Walt Disney World Resort
09.2017 - 08.2022
Researched destinations, activities, and pricing to enhance client experiences.
Provided exceptional customer service by addressing inquiries and concerns promptly.
theme park ticket sales and upgrades.
fulfilled will call
Educated guest on the use of My Disney Experience.
Owner Reservations inbound agent
Westgate Resorts
, USA
06.2011 - 09.2017
Assisting timeshare owners in booking reservations
Depositing weeks with exchange companies
Outbound calls
Managed daily operations to ensure guest satisfaction and service excellence.
Resolved customer complaints promptly to maintain positive relationships and loyalty.
Teacher’s aid and child guardian
Dance Movements
, USA
08.2007 - 06.2011
For many children from ages 2 to 8 years of age.
Activities coordinator for school all courses.
Developed a positive classroom environment that fostered creativity and expression.
Collaborated with colleagues to improve curriculum and instructional methods.
Maintained a safe and orderly learning environment for all students.
Built and strengthened positive relationships with students, parents, and teaching staff.
Education
Certificate of Technical Studies - Medical Assistant
Everest College
08-2010
High School Diploma -
Savior academy
Miami, FL
01.1999
Skills
Customer service
Conflict resolution
Database management
Product knowledge
Call handling
Customer relationship management
Adaptability to change
Languages
Spanish
English, Fluent
Spanish, Fluent
Timeline
Customer Service Representative
Synchrony bank
07.2024 - Current
Customer Service Representative
Chase Bank
08.2022 - 07.2024
Vacation Planner
Walt Disney World Resort
09.2017 - 08.2022
Owner Reservations inbound agent
Westgate Resorts
06.2011 - 09.2017
Teacher’s aid and child guardian
Dance Movements
08.2007 - 06.2011
Certificate of Technical Studies - Medical Assistant