Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Diana Krutch

Deltona,FL

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

19
19
years of professional experience

Work History

Customer Service Representative

Synchrony bank
07.2024 - Current
  • Assisted customers with inquiries and resolved issues promptly.
  • Handled high-volume calls while maintaining a professional demeanor.
  • Documented customer interactions accurately in the database system.
  • Answered customer inquiries and provided accurate information regarding products and services.

Customer Service Representative

Chase Bank
08.2022 - 07.2024
  • Assisted customers with inquiries and resolved issues promptly.
  • Handled high-volume calls while maintaining a professional demeanor.
  • Managed escalated customer complaints with empathy and professionalism.

Vacation Planner

Walt Disney World Resort
09.2017 - 08.2022
  • Researched destinations, activities, and pricing to enhance client experiences.
  • Provided exceptional customer service by addressing inquiries and concerns promptly.
  • theme park ticket sales and upgrades.
  • fulfilled will call
  • Educated guest on the use of My Disney Experience.

Owner Reservations inbound agent

Westgate Resorts
, USA
06.2011 - 09.2017
  • Assisting timeshare owners in booking reservations
  • Depositing weeks with exchange companies
  • Outbound calls
  • Managed daily operations to ensure guest satisfaction and service excellence.
  • Resolved customer complaints promptly to maintain positive relationships and loyalty.

Teacher’s aid and child guardian

Dance Movements
, USA
08.2007 - 06.2011
  • For many children from ages 2 to 8 years of age.
  • Activities coordinator for school all courses.
  • Developed a positive classroom environment that fostered creativity and expression.
  • Collaborated with colleagues to improve curriculum and instructional methods.
  • Maintained a safe and orderly learning environment for all students.
  • Built and strengthened positive relationships with students, parents, and teaching staff.

Education

Certificate of Technical Studies - Medical Assistant

Everest College
08-2010

High School Diploma -

Savior academy
Miami, FL
01.1999

Skills

  • Customer service
  • Conflict resolution
  • Database management
  • Product knowledge
  • Call handling
  • Customer relationship management
  • Adaptability to change

Languages

  • Spanish
  • English, Fluent
  • Spanish, Fluent

Timeline

Customer Service Representative

Synchrony bank
07.2024 - Current

Customer Service Representative

Chase Bank
08.2022 - 07.2024

Vacation Planner

Walt Disney World Resort
09.2017 - 08.2022

Owner Reservations inbound agent

Westgate Resorts
06.2011 - 09.2017

Teacher’s aid and child guardian

Dance Movements
08.2007 - 06.2011

Certificate of Technical Studies - Medical Assistant

Everest College

High School Diploma -

Savior academy
Diana Krutch