Diana Lantigua
New York,NY
Summary
Dedicated employee with solid background and focus on delivering exceptional customer service. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight.
Overview
10
10
years of professional experience
Work History
Crew Member
Azucar Desserts
New York, NY
02.2024 - Current
- Delivered exceptional customer service while serving desserts, enhancing guest experiences through attentive interactions.
- Operated point-of-sale systems efficiently to process transactions accurately.
- Maintained cleanliness and organization of workstations to enhance operational efficiency.
- Managed dessert presentation, ensuring visual appeal and adherence to quality standards for all menu items.
- Trained new servers on dessert menu details and service techniques, fostering a knowledgeable team environment.
Group Leader
Kips Bay Boys & Girls Club
Bronx, NY
08.2022 - 09.2023
- Manage physical and digital files, monitor spreadsheets and update reports to coordinate applications and membership programs such as summer camp.
- Respond effectively to sensitive inquiries or complaints.
- Schedule appointments, meetings and events for management staff and students.
- Maintain accurate department and student's records.
- Conduct new student intake interviews to collect information and referral details.
- Obtain scanned records and upload to database as well as maintaining updated contact information.
Server
Wagamama Restaurant
New York, NY
02.2020 - 04.2022
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Managed multiple tables efficiently, maintaining attention to detail and responsiveness.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Trained new servers on menu offerings, service standards, and operational procedures.
Hostess
Bonchon
New York, NY
01.2019 - 12.2019
- Greeted guests and gathered information to seat groups or place on waitlist.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Monitored dining area to assess server capacity and estimate wait times.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Cashier
Forest Park Golf Course
Queens, NY
04.2016 - 06.2019
- Greeted customers and responded to informational requests.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Replenished inventory with focus on addressing customer needs.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Education
High School Diploma -
Dreamyard Prepratory School
The Bronx, NY06.2015
Skills
- Bilingual (fluent Spanish/English)
- Technologically Savvy
- Problem solving
- Self Efficiency
- Creativity and originality
- Strong Organizational Skills
- Multitasking and Task Prioritization
- Great verbal and Written Communication
Languages
Spanish: Native/Bilingual
Timeline
Crew Member
Azucar Desserts
02.2024 - Current
Group Leader
Kips Bay Boys & Girls Club
08.2022 - 09.2023
Server
Wagamama Restaurant
02.2020 - 04.2022
Hostess
Bonchon
01.2019 - 12.2019
Cashier
Forest Park Golf Course
04.2016 - 06.2019
High School Diploma -
Dreamyard Prepratory School