Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Diana Loera

Orange Cove,CA

Summary

Versatile and dedicated person with experience across retail, food service, and healthcare sectors, notably at TJX Companies. Excelled in enhancing customer loyalty through exceptional service and efficient problem-solving. Skilled in cash handling,appointment scheduling and bilingual communication, achieving significant improvements in operational efficiency and customer satisfaction. Demonstrates strong leadership and multitasking abilities, driving teams toward outstanding performance. Also,hardworking and passionate job seeker with strong organizational skills eager to secure [Dental Receptionist] position. Ready to help team achieve company goals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Retail Sales Associate

TJX Companies
03.2022 - 09.2023
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Greeted customers and provided outstanding customer service.
  • Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
  • Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
  • Engaged with customers on sales floor, offering assistance and improving shopping experience.
  • Managed cash register, ensuring accurate transactions and safeguarding against losses.
  • Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
  • Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.

Shift Manager

Little Caesars Pizza
11.2016 - 05.2021
  • Led team to achieve high levels of employee morale by fostering positive work environment.
  • Implemented customer feedback initiatives for improved service quality.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
  • Maintained compliance with health and safety regulations, ensuring safe working environment for all employees.
  • Inventory/counts
  • Cash handling

Dental Receptionist

Icon Dental Feras Al Rezk
05.2018 - 08.2018
  • Provided exceptional customer service, addressing patient concerns and resolving issues efficiently.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
  • Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
  • Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
  • Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Expedited appointment scheduling through effective utilization of office management software systems.
  • Maintained clean, welcoming reception area, contributing to positive first impression for visitors.
  • Supported dental staff during peak times by assisting with patient preparation and post-care instructions.
  • Enhanced team efficiency by providing administrative support, including inventory management and supply ordering.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Processed medical insurance claims.
  • From time to time I would help set up patient procedure rooms/room patients

Education

Certified Dental Assistant -

San Joaquin Valley College
Visalia, CA
07-2018

Skills

  • Phone and email etiquette
  • Dental terminology
  • Excellent multitasking capability
  • Appointment scheduling/appointment confirmation
  • Punctual and reliable
  • Bilingual [English/Spanish]
  • Friendly and outgoing
  • Customer service
  • Cash handling
  • Incoming call reception
  • Maintaining cleanliness
  • Insurance verification/claims
  • Room patients
  • setup procedure rooms/clean and sterilize

Certification

  • Dental Assistant Certification.

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Retail Sales Associate

TJX Companies
03.2022 - 09.2023

Dental Receptionist

Icon Dental Feras Al Rezk
05.2018 - 08.2018

Shift Manager

Little Caesars Pizza
11.2016 - 05.2021

Certified Dental Assistant -

San Joaquin Valley College

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Diana Loera