Diana Londono
Topsham,ME
Summary
Proven leader with a track record of enhancing efficiency and customer satisfaction. Skilled in team management and customer relations, I've successfully increased employee performance and client loyalty. I've driven substantial business growth, demonstrating both hard and soft skills essential for high-level management roles. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
19
19
years of professional experience
Work History
Housekeeping Manager
Uncommon Hospitality
04.2024 - Current
- Managed team productivity and workflow to exceed quality standards.
- Managed labor costs effectively by monitoring staffing needs based on occupancy levels and adjusting schedules accordingly to maximize efficiency without compromising service quality.
- Enhanced guest satisfaction by maintaining a high standard of cleanliness and orderliness in all hotel areas.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Increased employee performance through effective supervision and training.
Housekeeping Supervisor
Olimpia Group
05.2022 - 04.2024
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
- Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
Financial Planner
Skandia
03.2019 - 04.2022
- Drafted comprehensive financial plan to offer recommendations and supporting data.
- Implemented strategic asset allocation models to optimize portfolio performance while minimizing risk exposure.
- Provided exceptional customer service, fostering positive word-of-mouth referrals from satisfied clients.
Director of Strategic Alliances
National Savings Fund
11.2015 - 02.2019
- Strengthened relationships with existing partners by regularly reviewing performance metrics, addressing concerns, and proactively seeking growth opportunities.
- Leveraged extensive industry knowledge to identify emerging trends and potential partnership opportunities ahead of competitors.
- Negotiated favorable contract terms to protect company interests while fostering strong partner relationships.
- Identified opportunities to expand partner relationships into new verticals or geographic regions, driving incremental revenue growth.
Commercial Sales Manager
Axacolpatra
04.2014 - 11.2015
- Developed strong relationships with key clients, leading to long-term business growth and increased brand loyalty.
- Ensured client retention and increased repeat business by maintaining regular communication with existing customers to assess satisfaction levels and identify additional sales opportunities.
- Responded to customer feedback in professional and constructive way.
- Developed strategic initiatives based upon company objectives aimed at accelerating growth.
Corporate Sales Manager
Proteccion S.A
03.2005 - 04.2014
- Increased corporate sales by developing and implementing effective sales strategies.
- Analyzed market trends to identify new business opportunities for company expansion.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Education
Master of Science - Máster’s in Marketing & Commercial Management
EUDE BUSINESS SCHOOL
Madrid, España 11.2017
Skills
- Team Management
- Customer Relations
- Quality improvements
- Customer Relationship Management
Languages
Español
Native or Bilingual
Timeline
Housekeeping Manager
Uncommon Hospitality
04.2024 - Current
Housekeeping Supervisor
Olimpia Group
05.2022 - 04.2024
Financial Planner
Skandia
03.2019 - 04.2022
Director of Strategic Alliances
National Savings Fund
11.2015 - 02.2019
Commercial Sales Manager
Axacolpatra
04.2014 - 11.2015
Corporate Sales Manager
Proteccion S.A
03.2005 - 04.2014
Master of Science - Máster’s in Marketing & Commercial Management
EUDE BUSINESS SCHOOL