Diana Lopez
Rio Grande City,TX
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Express Employment Professionals
McAllen, TX
11.2021 - 08.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Education
High School Diploma -
03.2010
Skills
- Issue and Complaint Resolution
- Building Customer Trust and Loyalty
- Responding to Difficult Customers
- Understanding Customer Needs
- Interpretation and Translation Services
- Calm and Professional Under Pressure
- Customer Service and Assistance
- Active Listening
- Inquiry Requests
- Call Transfers
- Consulting Supervisors
- Document Conversion
- Answering Customer Questions
- Team-Oriented and Cooperative
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative - Express Employment Professionals
11.2021 - 08.2022
Cornerstone Christian Correspondence School - High School Diploma,