Diana Louis
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
15
15
years of professional experience
Work History
Sales Associate
Target
08.2020 - Current
- Resolves promotional allowance, rebate, and pricing discrepancies by researching promotion details and regular and special prices; forwarding resolution to managers
- Provides product, promotion, and pricing information by clarifying customer request; selecting appropriate information; forwarding information; answering questions.
Sales Associate
TJ Maxx
09.2013 - 01.2016
- Resolves promotional allowance, rebate, and pricing discrepancies by researching promotion details and regular and special prices; forwarding resolution to managers
- Provides product, promotion, and pricing information by clarifying customer request; selecting appropriate information; forwarding information; answering questions.
Nail Technician
Nail's by Thi
01.2010 - 01.2012
- Provided nail technician services to customers, such as basic manicures and pedicures, artificial nails, gel nails, hand messages, and nail polishing.
Secretary
Crosspointe Church
01.2009 - 01.2010
- Maintenance and organization of reception area
- Ordering and maintenance of office supplies and equipment
- Organization and maintenance of church calendar (and pastor/director/manager calendar).
Education
Nail Technician -
A Mirror Image Academy
Norfolk, VAAssociate of Arts - General Studies
Palm Beach State College
Lake Worth, FL12.2022
Skills
- Payment Processing
- Problem-Solving Abilities
- Customer Relations
- Call Management
- Order Processing
- Promotional Support
- Business Development
- Time Management
- Merchandising Understanding
- Professional Demeanor
- Customer Service
- Active Listening
- Product Knowledge
- Complaint Resolution
Timeline
Sales Associate
Target
08.2020 - Current
Sales Associate
TJ Maxx
09.2013 - 01.2016
Nail Technician
Nail's by Thi
01.2010 - 01.2012
Secretary
Crosspointe Church
01.2009 - 01.2010
Nail Technician -
A Mirror Image Academy
Associate of Arts - General Studies
Palm Beach State College