Diana Malagon
Chicago,IL
Summary
Proven professional with a solid background in customer service and time management, honed as a Cashier Team Lead at Waldocooney's Pizza. Excelled in maintaining high customer satisfaction, mentoring new staff, and ensuring financial accuracy. Holds a valid driver's license and a clean driving record, showcasing reliability and a commitment to safety.
Overview
16
16
years of professional experience
Work History
Driver
Uber And Lyft
2017.03 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Provide Excellent customer service.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Receptionist
Manuel UniqCarpet Services
2011.03 - 2016.12
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Cashier Team Lead
Waldocooney's Pizza
2009.02 - 2010.12
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
Education
High School Diploma -
Rudy Lozano Leadership Academy
Chicago, IL06.2009
Skills
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
- Punctual and reliable
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Driver
Uber And Lyft
2017.03 - Current
Receptionist
Manuel UniqCarpet Services
2011.03 - 2016.12
Cashier Team Lead
Waldocooney's Pizza
2009.02 - 2010.12
High School Diploma -
Rudy Lozano Leadership Academy