Jeffrey Mangulabnan
30359 Cupeno Ln,CA
Summary
Pharmacy Operations Manager with extensive experience at Walgreens, excelling in medication dispensing and patient counseling. Proven track record in optimizing workflows and enhancing team performance through effective training and mentoring. Committed to regulatory compliance and delivering exceptional customer service, fostering a collaborative environment that prioritizes patient care and safety.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Pharmacy Operations Manager CPHT
Walgreen's Pharmacy
Murrieta, CA
04.2023 - Current
- Assisted in managing pharmacy operations to ensure compliance with regulations and standards.
- Supported inventory management processes, including tracking stock levels and reordering supplies.
- Collaborated with team members to enhance customer service and improve patient satisfaction.
- Participated in training sessions on operational procedures and safety protocols for pharmacy staff.
- Monitored medication storage conditions to maintain quality control and safety standards.
- Engaged in problem-solving activities to address daily operational challenges effectively.
- Contributed to workflow optimization efforts through participation in team meetings and brainstorming sessions.
- Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
- Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
- Supervised a team of pharmacists and technicians, fostering an environment of collaboration, continuous improvement, and mutual respect among team members.
- Implemented innovative staff scheduling techniques to optimize personnel allocation during peak hours and minimize overtime costs.
- Maintained compliance with all regulatory requirements, ensuring timely completion of audits and inspections without significant findings.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Collaborated with store manager to maintain daily operations.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Certified Pharmacy Technician
Walgreens
Murrieta, CA
04.2014 - Current
- Dispensed medications accurately, ensuring compliance with pharmacy regulations and safety protocols.
- Assisted pharmacists in managing inventory, including ordering and restocking medications efficiently.
- Processed prescription orders using electronic health record systems to enhance workflow efficiency.
- Educated patients on medication usage, potential side effects, and storage requirements to promote adherence.
- Trained new pharmacy technicians on operational procedures, enhancing team performance and service quality.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Reviewed and verified customer information and insurance provider information.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Managed opening and closing duties for pharmacy.
Education
No Degree - Pharmacy Technician
Kaplan College
Vista, CA03-2014
No Degree - Automotive Technology
Universal Technical Institute
Rancho Cucamonga, CA04-2012
Skills
- Medication dispensing
- Workflow optimization
- Team building
- Insurance billing
- Inventory management
- Inventory and restocking
- Regulatory compliance
- FDA drug safety guidelines
- Operations management
- Immunizations
- Customer service
- Problem-solving
- Reliability
- Excellent communication
- Critical thinking
- HIPAA guidelines
- CPR/AED
- Employee recruitment and hiring
Certification
- PTCB Certified, PTCB - May 2024 - May 2026
- Licensed Pharmacy Technician - May 2024 - May 2026
Languages
English
Native or Bilingual
Tagalog/Philippines
Native or Bilingual
Timeline
Pharmacy Operations Manager CPHT
Walgreen's Pharmacy
04.2023 - Current
Certified Pharmacy Technician
Walgreens
04.2014 - Current
No Degree - Pharmacy Technician
Kaplan College
No Degree - Automotive Technology
Universal Technical Institute