Diana Marquez
Downey,CA
Summary
Dedicated Pharmacy Technician with proven expertise at CVS Pharmacy in medication dispensing and patient confidentiality. Skilled in insurance billing and workflow optimization, I enhanced pharmacy efficiency and reduced prescription wait times by 20%. Committed to exceptional customer service and accuracy, I fostered positive patient relationships while ensuring compliance with healthcare regulations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
CVS Pharmacy
Lynwood, CA
10.2011 - Current
- Assisted pharmacists in preparing and dispensing medications accurately to patients.
- Verified prescription information and patient profiles for completeness and accuracy.
- Managed inventory by restocking shelves and ensuring medications were within expiration dates.
- Maintained a clean and organized workspace in compliance with safety regulations and best practices.
- Provided exceptional customer service by addressing patient inquiries and resolving issues promptly.
- Operated pharmacy software to process prescriptions and manage patient records efficiently.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Entered and processed patients' prescriptions into internal system.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Counted, measured, and compounded medications following standard procedures.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Coordinated verification and filling of more than Number daily prescriptions in high-volume Type pharmacy environment.
- Developed and implemented improvements to pharmacy organization system.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Set up and modified patient profiles to include current medications and insurance details.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Managed opening and closing duties for pharmacy.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Resolved third-party billing, computer system and customer service issues.
- Assisted in management of prescription deliveries, improving patient convenience.
- Conducted patient follow-ups to confirm medication effectiveness and address concerns.
- Managed medication inventory, ensuring availability of all necessary drugs.
- Maintained clean and organized work environment, adhering to health and safety standards.
- Conducted routine checks of pharmaceutical stocks to maintain quality control.
- Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
- Engaged in continuous learning to stay updated on pharmaceutical practices and products.
- Implemented system for tracking expired medications, ensuring pharmacy compliance with regulations.
- Utilized pharmacy management software to process prescriptions efficiently.
- Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
- Developed patient education materials on medication management, contributing to community health awareness.
- Educated patients on medication usage and precautions, enhancing patient understanding and safety.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
- Provided critical support in emergency situations, quickly gathering necessary medications.
- Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Collected co-payments or full payments from customers.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
Education
Pharmacy Technician
Downey Adult School
Downey, CA04.2010
High School Diploma -
Columbus High School
Downey, CA08.2009
Skills
Problem-solving skills
Team collaboration
Confidentiality and HIPAA
Workflow optimization
Answering customer questions
Insurance billing
Medication dispensing
Patient confidentiality
Prescription filling
Insurance verification
Supply restocking
HIPAA
Pharmacy and customer records management
Drug inventory control
Labeling accuracy
Drug safety
Pharmaceutical calculations
Stocking shelves
Processing payments
Interpreting and processing medication orders
Healthcare regulations
Medication labels
Medicare and medicaid process
Drug inventory management
Prescription interpretation
Verifying orders
Advanced math skills
Receiving incoming supplies
Order verification
FDA drug safety guidelines
OTC recommendations
Record preparation
Medication therapy management
Drug classification
Billing support
Insurance reconciliation
Labeling prescriptions
Ordering and stocking medications
Proper labeling procedures
Troubleshooting malfunctioning equipment
Proper labeling
Customer service
Data entry
Attention to detail
Prioritization and organization
Prescription filling and labeling
Dispensing medications
Cash register operations
Insurance processing
Inventory management
Payment processing
Certified pharmacy technician
Certification
Pharmacy Technician Certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Pharmacy Technician
CVS Pharmacy
10.2011 - Current
Pharmacy Technician
Downey Adult School
High School Diploma -
Columbus High School