Diana Martinez
Miami,FL
Summary
Experienced Server with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences. Experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests.
Ready to uptake new responsibilities that help me to develop my career, offering my collaborative and adaptive skills to work seamlessly with team members in a fast-paced environment to drive the attainment of collective goals
Overview
5
5
years of professional experience
Work History
Server
Tap 42
Miami, FL
01.2023 - Current
- Provided exceptional service to high volume of daily customers.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Presented menus and answered questions regarding items.
- Maintained records of transactions made during shift as required by law or company policy.
- Accurately recorded orders on cash register and point-of-sale system.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Checked food before serving it to customers.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Served food and beverages to patrons and confirmed complete orders.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Greeted customers, answered questions and recommended specials to increase profits.
- Upheld high standards of sanitation in accordance with health department regulations.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Trained new employees to perform duties.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Hostess
Pisco and Nazca Ceviche Gastrobar
Miami, FL
05.2019 - 01.2023
- Coached staff on strategies to enhance performance and improve customer relations.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Provided feedback and coaching to improve staff performance.
- Demonstrated proper phone etiquette and customer service techniques during role-play exercises with trainees.
- Monitored employee interactions with customers to ensure quality standards were met.
- Assisted in the onboarding of new hires, providing guidance on job duties and expectations.
- Delegated work to staff, setting priorities and goals.
- Explained goals and expectations required of trainees.
Education
High School Diploma -
John A. Ferguson Senior High School
Miami, FL06-2021
Associate of Arts - Business
Miami Dade College
Miami, FLSkills
- Exceptional Customer Service
- Cash Handling
- Sales Expertise
- Effective Customer Upselling
- Service Prioritization
- Performance Improvement
- Guest Relations Management
- Computer Literacy
- Bilingual, English and Spanish proficiency
- Microsoft Office Suite
- Problem Solving
- Analytical and Critical thinking
Languages
English
Professional
Spanish
Professional
Timeline
Server
Tap 42
01.2023 - Current
Hostess
Pisco and Nazca Ceviche Gastrobar
05.2019 - 01.2023
High School Diploma -
John A. Ferguson Senior High School
Associate of Arts - Business
Miami Dade College