Diana Martinez
Apple Valley,CA
Summary
Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cashier Team Lead
Northgate Gonzalez Markets
10.2022 - Current
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained clean and inviting checkout area, contributing to enjoyable shopping experience for customers.
- Resolved customer complaints professionally, maintaining positive brand image and fostering customer retention.
- Balanced cash drawers at end of each shift, ensuring accuracy in financial reporting.
- Helped customers complete purchases, locate items, and join reward programs.
- Collaborated with management to develop strategies for improving overall shopping experience.
Junior Cashier
Northgate Gonzalez Markets
03.2018 - 01.2021
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Provided exceptional customer service through active listening and effective problem-solving skills.
- Utilized point-of-sale system proficiently, resulting in faster transaction times and decreased wait times for customers.
- Expedited checkout processes by scanning items accurately, bagging merchandise properly, and applying discounts when applicable.
- Balanced cash register at end of each shift, ensuring accuracy and accountability.
- Maintained clean and organized workspace for optimal efficiency and professionalism.
- Contributed to positive team environment by collaborating with coworkers on shift tasks.
Education
Bachelor of Arts - Marketing
Cal State San Bernardino
San Bernardino, CA06.2026
Associate of Applied Science - Business Real Estate And Escrow
Victor Valley College
Victorville, CA06.2024
Skills
- Customer Service
- Team Leadership
- Cash Handling
- Positive Attitude
- Motivational Skills
- Problem-Solving
- Creative Thinking
- Active Listening
- Adaptable and Flexible
- Workflow Coordination
Certification
Certificate of Completion: June 10, 2023
Business Real Estate Apprentice- Victor Valley College
Languages
Spanish
Professional Working
Timeline
Cashier Team Lead
Northgate Gonzalez Markets
10.2022 - Current
Junior Cashier
Northgate Gonzalez Markets
03.2018 - 01.2021
Bachelor of Arts - Marketing
Cal State San Bernardino
Associate of Applied Science - Business Real Estate And Escrow
Victor Valley College