Diana Martinez
Marietta,GA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
Work History
General Manager
Superior QSR
645 Cobb Parkway S, Marietta, GA 30062
08.2024 - Current
- Implemented staff training programs to enhance team performance and skills.
- Analyzed sales data to identify trends and optimize inventory management.
- Oversaw compliance with health and safety regulations, ensuring operational standards met.
- Collaborated with suppliers to negotiate cost-effective purchasing agreements.
- Developed and implemented strategies to increase sales and profitability.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
General Manager
Salts Management LLC
Marietta, GA
01.2023 - 08.2024
- Managed daily operations to ensure efficient service delivery.
- Trained and supervised staff to maintain high service standards.
- Implemented procedures to enhance customer satisfaction and experience.
- Conducted inventory management to ensure stock availability and organization.
- Developed employee schedules to optimize labor efficiency and coverage.
- Resolved customer complaints promptly to maintain positive relationships.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Directed daily operations to ensure efficient service and customer satisfaction.
- Developed marketing strategies to increase brand awareness and drive sales growth.
- Led initiatives for process improvements, enhancing workflow efficiency across departments.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Interacted well with customers to build connections and nurture relationships.
Assistant General Manager
Salts Management LLC
Marietta, GA
08.2020 - 01.2023
- Assisted in developing strategic plans for operational efficiency and team performance.
- Supported budget planning by analyzing resource allocation and expenses.
- Monitored compliance with company standards to maintain a positive work environment.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Ensured that customer service standards were met or exceeded at all times.
- Performed administrative tasks such as filing paperwork, preparing documents, cash handling.
- Handled cash accurately and prepared deposits.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Analyzed financial data and prepared reports for senior management.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
Marietta High School
Marietta, GA05.2020
Some College (No Degree) - Business Administration And Management
Kennesaw State University
Kennesaw, GA05-2029
Skills
- Operations Management
- Business Development
- Relationship Building
- Customer Service and Focus
- Budgeting Budget Administration
- Effective Communication
- Conflict Resolution
- Decision Making
- Efficient Multi-Tasker
- Analytical Skills
- Time Management
- Oral Communications
- Adaptability
- Business Acumen
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
General Manager
Superior QSR
08.2024 - Current
General Manager
Salts Management LLC
01.2023 - 08.2024
Assistant General Manager
Salts Management LLC
08.2020 - 01.2023
Marietta High School
Some College (No Degree) - Business Administration And Management
Kennesaw State University