Summary
Overview
Work History
Education
Skills
References
Timeline
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DIANA MEDRANO

Peoria,AZ

Summary

Dynamic leader with a proven track record at POLAR PLAY ICE BAR, where I elevated team performance through effective coaching and event planning. Fluent in Spanish with exceptional communication skills, I excel in fast-paced environments, demonstrating strong problem-solving abilities and a courteous demeanor. Expert in customer service and team leadership, ensuring operational excellence and customer satisfaction.

Overview

11
11
years of professional experience

Work History

MANAGER

POLAR PLAY ICE BAR
Scottsdale, AZ
09.2017 - Current
  • Coached, mentored and trained team members in order to improve their job performance.
  • Planned and promoted events.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Monitored bar inventory levels, ordered supplies, and maintained cleanliness of all glassware.
  • Supervised a team of 5+ bartenders, ensuring proper handling of all alcoholic beverages and adherence to local laws.

VIRTUAL RECEPTIONIST

ANSWER1
Phoenix, AZ
07.2016 - 06.2017
  • Provided accurate information regarding services offered.
  • Answered incoming calls promptly and courteously.
  • Routed calls to appropriate personnel or departments.
  • Entered notes into the database for each call received.

CUSTOMER & MERCHANT SERVICES

PROGRESSIVE LEASING
Glendale, AZ
05.2014 - 07.2016
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service-related issues.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Provided excellent customer service to merchants and clients by responding to inquiries in a timely manner.
  • Assisted with the setup of merchant accounts and payment processing services.

Education

VETERINARIAN ASSISTANT -

CARRINGTON COLLEGE
Phoenix, AZ
05.2014

Some College (No Degree) -

Yavapai College
Prescott, AZ

HIGH SCHOOL DIPLOMA -

SALOME HIGH SCHOOL
Salome, AZ
05.2010

Skills

  • Exceptional Communication skills
  • Bi-lingual - Spanish
  • Excellent typing skills
  • Quick motivated learner
  • Multi-phone talent
  • Strong problem-solving skills
  • Team leadership
  • Courteous demeanor

References

  • Yvette Barrios, HR Manager for Answer1, (602) 596-6065
  • Brandy Fair, College Professor at GCU, (623) 777-1300

Timeline

MANAGER

POLAR PLAY ICE BAR
09.2017 - Current

VIRTUAL RECEPTIONIST

ANSWER1
07.2016 - 06.2017

CUSTOMER & MERCHANT SERVICES

PROGRESSIVE LEASING
05.2014 - 07.2016

VETERINARIAN ASSISTANT -

CARRINGTON COLLEGE

Some College (No Degree) -

Yavapai College

HIGH SCHOOL DIPLOMA -

SALOME HIGH SCHOOL

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DIANA MEDRANO