Customer service experience Energetic, organised and, hard-working Bilingual in English and Spanish Computer skills: Microsoft Office (Word, PowerPoint, MS Outlook, MS OneNote)
•Prepared and conducted quality control reviews of guest travel documentation to ensure accuracy and compliance.
•Demonstrated flexibility by supporting additional operational tasks and cross-functional team needs as required.
•Utilized Collette internal systems to create, proofread, and finalize travel documents for clients.
•Built relationships with customers by providing friendly customer service.
Performed cash register functions accurately and efficiently.
•Greeted customers to determine wants or needs.
•Resolved customer complaints in a professional manner while adhering to company policies
and procedures.