Diana Mendoza
Denver,CO
Summary
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Accomplished and certified Pharmacy Technician with over 1 year of experience in retail pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Pharmacy Technician position. Ready to help team achieve company goals.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walgreen's Pharmacy
Glendale, CO
10.2021 - Current
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Reviewed and verified customer information and insurance provider information.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Processed over 350 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Entered and processed patients' prescriptions into internal system.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Coordinated verification and filling of more than 350 daily prescriptions in high-volume retail pharmacy environment.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Education
Pharmacy - I Was Studying Pharmacy, I Didn’t Graduated
Universidad Santa María
Caracas, Venezuela 03.2020
Skills
- HIPAA
- Interpreting orders
- Team collaboration
- Medication dispensing
- Patient confidentiality
- Secure storage of medications
- Medicare and Medicaid process
- Typing Medication Labels
- Insurance Knowledge
- Drug Storage Procedures
- Stocking Shelves
Certification
- CPhT - Certified Pharmacy Technician
Languages
Spanish
Native or Bilingual
Timeline
Pharmacy Technician
Walgreen's Pharmacy
10.2021 - Current
Pharmacy - I Was Studying Pharmacy, I Didn’t Graduated
Universidad Santa María
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