Diana Molina-Zeagler
Whittier
Summary
Bilingual professional fluent in Spanish with extensive experience in the healthcare sector as a Medical Assistant and Front Office Assistant, complemented by a strong commitment to exceptional customer service. Proven track record in administrative and medical management, showcasing proficiency in Microsoft Office and outstanding communication skills. Recognized for achieving significant improvements in patient care and safety through meticulous attention to detail and proactive problem-solving abilities. Dedicated to fostering positive patient experiences while streamlining operational efficiency within healthcare settings.
Overview
8
8
years of professional experience
Work History
Front Office Assistant
Memorialcare Medical Group
Long Beach, CA, USA
01.2020 - Current
- Responsible for the front office duties in support of all medical practices, providers and medical assistants as needed.
- Assist patients with registration forms, insurance accuracy and verification, knowledge of insurance requirements, copayment collections, scheduling, answering phones, distribute faxes, scan documents, process all new patient referrals.
- Ensure patient care and safety.
Project Coordinator/ Data Validation
Robert Half Office Team Staffing Agency
Cypress, CA, USA
05.2018 - 01.2019
- Responsible on contacting participating providers for retrieval of medical records for 2017 Data Validation Audit for 35 clients.
- Delivered high quality knowledge in regulatory/ compliance guidelines for program processing.
- Effectively maintaining Data Base and MRT.
- Prioritized contact strategies, manage performance metrics, submit medical records for Quality Assurance that all PHI is accurate with final data analysis prior to submission for coding.
- Met project goals and deadlines in efficient, effective and timely manner.
- Company Overview: Assigned to Optum United Healthcare Group, Cypress, CA.
Customer Service Representative
Robert Half Office Team Staffing Agency
Cypress, CA, USA
10.2017 - 04.2018
- Customer Service in call center that manages 8 medical groups.
- Provide assistance with claims, authorization, denials, LOA's, MOU's and DOFR inquiries.
- Direct calls to all departments in the managed care system: Contracting, UM, Claims, In/Out Patient Dept.
- Company Overview: Assigned to Coast Healthcare Management, LLC, Cypress, CA
Education
Diploma/Certificate - Medical Assistant, EKG and Phlebotomy
Nova Institute of Health Technology
Whittier, CASkills
- Skilled in Microsoft Office tools
- Bilingual: Spanish
- Authorization and referral processing
- Health metrics management
- Administer injection procedures
- EKG
- Phlebotomy
- Labs/ Sample Collection
- Medical record management
- Data entry
- Administrative skills
Timeline
Front Office Assistant
Memorialcare Medical Group
01.2020 - Current
Project Coordinator/ Data Validation
Robert Half Office Team Staffing Agency
05.2018 - 01.2019
Customer Service Representative
Robert Half Office Team Staffing Agency
10.2017 - 04.2018
Diploma/Certificate - Medical Assistant, EKG and Phlebotomy
Nova Institute of Health Technology