Diana Mondragon
Charlotte,NC
Summary
Efficient, very organized and hardworking employee with over 7 years of experience in dental field, providing a professional customer service, managing daily operations in dental office, including patient records, patient insurance verification , scheduling appointments, submitting dental claims to Medicaid and private insurances assuring to collect payments and submitting appeals to insurance when payments are not received.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Shopton dental
05.2023 - 12.2023
- My duties have been mainly to schedule appointments, follow up on missed appointments, check in and check out patients, provide treatment plans, check balances and follow up if is insurance balance or patient’s balance in case is patient’s balance collect from them, make sure to have insurance information as well as full breakdowns of benefits along with any history on file
Front Desk Receptionist
John B. Gouch D.D.S
03.2017 - 05.2023
- This was my job since 2017, I supported the practice by greeting and welcoming patients in a professional manner, my duties have been to answer phones, schedule appointments, verify dental eligibility and benefits, submit dental claims, posted Medicaid and Insurance payments, submit prior approvals to Medicaid, submit appeals to insurance companies ensuring the Dr
- Received the proper payment from Insurance companies and from patients, basically most of the administrative duties of the dental office
Education
Licensed cosmetologist -
Myrangel Beauty Institute
Charlotte, NC10.2022
Lawyer -
Universidad International Jefferson
Morelia, Michoacán05.2015
Skills
- Communication skills
- Bilingual
- Microsoft Excel
- Time management
- Documentation review
- Microsoft Word
- Customer service
- Microsoft PowerPoint
- Very organized
- Problem solving
- Attention to detail
- Multitask
- Fast learner
- Softdent software
- Dentrix software
- Open dental software
Certification
CPR
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Shopton dental
05.2023 - 12.2023
Front Desk Receptionist
John B. Gouch D.D.S
03.2017 - 05.2023
Licensed cosmetologist -
Myrangel Beauty Institute
Lawyer -
Universidad International Jefferson
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