Summary
Overview
Work History
Education
Skills
Certification
References
Work Preference
Languages
Timeline
Generic

DIANA M. VEGA LOZADA

Tamarac,FL

Summary

Organized Bilingual Bank Teller proficient in time management. Provides professional and courteous customer service with high levels of integrity and accuracy. Experienced in cash handling, balancing drawers, loan processing and inventory management.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Teller

Banco Popular de Puerto Rico
Bayamón, PR
01.2022 - 05.2026
  • Provide personalized assistance to customers on financial products and account services.
  • Generated monthly reports on customer activity and customer feedback.
  • Referred customers to other banking departments for specialized services.
  • Uphold regulatory standards in all transactions and protect customer confidentiality.
  • Serve as a reliable point of contact for resolving inquiries and enhancing client satisfaction.
  • Educated customers on use of banking website and mobile apps.
  • Processed customer transactions promptly, minimizing wait times.
  • Maintained accurate records of customer transactions in line with bank procedures.

Customer Service Representative / Front Desk

Triple S
San Juan, PR
01.2019 - 12.2019
  • Assist members with coverage verification, benefits explanations, and documentation.
  • Manage payment processing and issue ID cards for active insurance policies.
  • Responded proactively and positively to rapid change.
  • Responded to customer requests for products, services, and company information.

Waitress / Cashier

Courtyard by Marriott Hotel
San Juan, PR
01.2018 - 12.2018
  • Maintain front office operations while ensuring a respectful and welcoming atmosphere.
  • Served guests in a high-volume setting, ensuring prompt and courteous service.
  • Handled cash, credit, and room charge transactions with accuracy.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.

Waitress / Cashier / Sales Assistant

Hotties Restaurant Bar & Grill
Bayamón, PR
01.2016 - 12.2016
  • Delivered high-level table service and encouraged product sales through suggestive selling.
  • Supported daily operations including POS transactions and opening/closing procedures.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.

Education

Vocational Program - Cosmetology

TOMAS C. ONGAY HIGH SCHOOL
Bayamón, PR
01.2019

Associate Degree - Medical Imaging Program

UNIVERSIDAD CENTRAL DEL CARIBE

Skills

  • Financial software
  • Deposit and withdrawal management
  • Cash counting
  • Financial transactions
  • Money transfer systems
  • Team collaboration
  • Customer relationship development
  • Signature verification
  • Money management
  • Problem-solving
  • Bilingual communication

Certification

Registered Technologist in Radiography, CPT | ARRT

References

References available upon request.

Work Preference

Work Type

Full TimePart Time

Location Preference

On-SiteRemote

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Teller

Banco Popular de Puerto Rico
01.2022 - 05.2026

Customer Service Representative / Front Desk

Triple S
01.2019 - 12.2019

Waitress / Cashier

Courtyard by Marriott Hotel
01.2018 - 12.2018

Waitress / Cashier / Sales Assistant

Hotties Restaurant Bar & Grill
01.2016 - 12.2016

Associate Degree - Medical Imaging Program

UNIVERSIDAD CENTRAL DEL CARIBE

Vocational Program - Cosmetology

TOMAS C. ONGAY HIGH SCHOOL

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