Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
Hi, I’m

Diana Narcisse

Administrative And Marketing
Miami,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
years of professional experience
4
years of post-secondary education
3
Certifications
3
Languages

Work History

Concierge Plus
Miami, Florida

Marketing Coordinator
08.2022 - Current

Job overview

  • Tracked and reported on marketing campaign responses.
  • Composed daily posts for social media and helped build corporate presence on Twitter, Facebook, and Instagram.
  • Boosted brand awareness with target customer demographics with social, print, and email campaigns.
  • Answered general marketing department inquiries by email, phone, and mail.
  • Created and managed marketing budgets to monitor expenditures, control costs and increase ROI.
  • Researched, monitored and analyzed market trends, customer insights and competitors to avail of resources and exercise strategic decisions.
  • Created engaging brochures and flyers to use for promotional materials and distribution.

Miami-Dade Clerk Of Courts VAB
Miami, Florida

County Commission Clerk II
12.2016 - 05.2022

Job overview

  • Produced high-quality communications for internal and external use.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Assisted with onboarding of new employees.
  • Maintained filing system and organized customer documents for easy retrieval of information.

Lunchology
Miami, FL

Marketing and Community Relations Coordinator
09.2016 - 12.2016

Job overview

  • Boosted brand awareness with target customer demographics with social, print, and email campaigns.
  • Answered general marketing department inquiries by email, phone, and mail.
  • Tracked and reported on marketing campaign responses.
  • Established relationships with key stakeholders and media outlets to secure press coverage and increase rapport and trust.
  • Planned and executed internal and external marketing events.
  • Managed relationships with external vendors and contractors to acquire mutually benefiting contracts and successful project delivery.
  • Improved website visibility through development and implementation of SEO strategies.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
  • Reconciled accounts, managed deposits and tracked expenses.

Neiman Marcus
Bal Harbour, FL

Brand Ambassador
07.2011 - 11.2016

Job overview

  • Communicated product information with confidence and educated consumers about company.
  • Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
  • Engaged, educated, and befriended customers to deliver amazing shopping experience.
  • Educated trade and distributor partners regarding brand benefits, products and services.
  • Designed, filled, and arranged eye-catching product floorsets to increase sales.
  • Created and completed personnel action forms for hires, terminations, title changes and terminations.
  • Coordinated employee training programs to improve productivity and performance.
  • Aided staff with employee performance review paperwork and documentation.
  • Developed and maintained HR policies and procedures.
  • Set up orientations and initial training for new employees.

Saks Fifth Avenue
Kendall, Florida

Marketing Coordinator and Special Events Intern
01.2011 - 06.2011

Job overview

  • Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals.
  • Collaborated with team members to help expand marketing channels.
  • Performed office administrative duties to enhance team cohesiveness.
  • Contributed to mock-ups, email campaigns, and social media content.
  • Devised data visualization dashboards to make complex data more accessible to stakeholders.
  • Wrote engaging and successful marketing, advertising, and website copy.
  • Created customized marketing materials to increase product awareness.
  • Maintained human resources information system and kept employee files up to date and accurate.
  • Compiled and monitored data for employee records and personnel documents to support accurate recordkeeping.
  • Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.

Education

Florida International University
Miami, FL

Bachelor of Science from Public Relations
01.2008 - 08.2011

Florida International University
Miami, FL

Master of Science from Marketing
08.2017 - 07.2018

Skills

Marketing

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Software

Microsoft Office Suite

Adobe Suite

Peoplesoft

Certification

HubSpot Email Marketing

Timeline

Marketing Coordinator

Concierge Plus
08.2022 - Current

HubSpot Email Marketing

08-2022

Yellow Belt

05-2018

BrandWatch

05-2018

Florida International University

Master of Science from Marketing
08.2017 - 07.2018

County Commission Clerk II

Miami-Dade Clerk Of Courts VAB
12.2016 - 05.2022

Marketing and Community Relations Coordinator

Lunchology
09.2016 - 12.2016

Brand Ambassador

Neiman Marcus
07.2011 - 11.2016

Marketing Coordinator and Special Events Intern

Saks Fifth Avenue
01.2011 - 06.2011

Florida International University

Bachelor of Science from Public Relations
01.2008 - 08.2011

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Diana NarcisseAdministrative And Marketing