Microsoft Office Suite
Hi, I’m
Diana Narcisse
Administrative And Marketing
Miami,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
years of professional experience
4
years of post-secondary education
3
Certifications
3
Languages
Work History
Concierge PlusMiami, Florida
Marketing Coordinator
08.2022 - Current
Job overview
- Tracked and reported on marketing campaign responses.
- Composed daily posts for social media and helped build corporate presence on Twitter, Facebook, and Instagram.
- Boosted brand awareness with target customer demographics with social, print, and email campaigns.
- Answered general marketing department inquiries by email, phone, and mail.
- Created and managed marketing budgets to monitor expenditures, control costs and increase ROI.
- Researched, monitored and analyzed market trends, customer insights and competitors to avail of resources and exercise strategic decisions.
- Created engaging brochures and flyers to use for promotional materials and distribution.
Miami-Dade Clerk Of Courts VABMiami, Florida
County Commission Clerk II
12.2016 - 05.2022
Job overview
- Produced high-quality communications for internal and external use.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Interacted with customers by phone, email, or in-person to provide information.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Assisted with onboarding of new employees.
- Maintained filing system and organized customer documents for easy retrieval of information.
LunchologyMiami, FL
Marketing and Community Relations Coordinator
09.2016 - 12.2016
Job overview
- Boosted brand awareness with target customer demographics with social, print, and email campaigns.
- Answered general marketing department inquiries by email, phone, and mail.
- Tracked and reported on marketing campaign responses.
- Established relationships with key stakeholders and media outlets to secure press coverage and increase rapport and trust.
- Planned and executed internal and external marketing events.
- Managed relationships with external vendors and contractors to acquire mutually benefiting contracts and successful project delivery.
- Improved website visibility through development and implementation of SEO strategies.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Reconciled accounts, managed deposits and tracked expenses.
Neiman MarcusBal Harbour, FL
Brand Ambassador
07.2011 - 11.2016
Job overview
- Communicated product information with confidence and educated consumers about company.
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Educated trade and distributor partners regarding brand benefits, products and services.
- Designed, filled, and arranged eye-catching product floorsets to increase sales.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Coordinated employee training programs to improve productivity and performance.
- Aided staff with employee performance review paperwork and documentation.
- Developed and maintained HR policies and procedures.
- Set up orientations and initial training for new employees.
Saks Fifth AvenueKendall, Florida
Marketing Coordinator and Special Events Intern
01.2011 - 06.2011
Job overview
- Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals.
- Collaborated with team members to help expand marketing channels.
- Performed office administrative duties to enhance team cohesiveness.
- Contributed to mock-ups, email campaigns, and social media content.
- Devised data visualization dashboards to make complex data more accessible to stakeholders.
- Wrote engaging and successful marketing, advertising, and website copy.
- Created customized marketing materials to increase product awareness.
- Maintained human resources information system and kept employee files up to date and accurate.
- Compiled and monitored data for employee records and personnel documents to support accurate recordkeeping.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
Education
Florida International UniversityMiami, FL
Bachelor of Science from Public Relations
01.2008 - 08.2011
Florida International UniversityMiami, FL
Master of Science from Marketing
08.2017 - 07.2018
Skills
Marketing
Email blasts and newsletters
Branding
Staff Management
Campaign management
Digital marketing
Recordkeeping requirements
Employee training
Payroll administration
Proficient in [Payroll System]
Payroll Processing
Financial reports
Budgeting
Telephone and email etiquette
Software
Adobe Suite
Peoplesoft
Certification
HubSpot Email Marketing
Timeline
Marketing Coordinator
Concierge Plus
08.2022 - Current
HubSpot Email Marketing
08-2022
Yellow Belt
05-2018
BrandWatch
05-2018
Florida International University
Master of Science from Marketing
08.2017 - 07.2018
County Commission Clerk II
Miami-Dade Clerk Of Courts VAB
12.2016 - 05.2022
Marketing and Community Relations Coordinator
Lunchology
09.2016 - 12.2016
Brand Ambassador
Neiman Marcus
07.2011 - 11.2016
Marketing Coordinator and Special Events Intern
Saks Fifth Avenue
01.2011 - 06.2011
Florida International University
Bachelor of Science from Public Relations
01.2008 - 08.2011