Diana Naurbieva
Folsom,CA
Summary
Proven server with a track record of exceptional customer service and cash handling skills, honed across roles at Pho N Mor and other establishments. Excelled in fast-paced environments, enhancing guest experiences through efficient service and strong work ethic. Demonstrated ability to increase productivity by mastering POS systems and fostering team collaboration.
Overview
1
1
year of professional experience
Work History
Server
Pho N Mor
Folsom, CA
07.2024 - Current
- Consistently received positive feedback from customers
- Handled cash and credit transactions with 100% accuracy, reducing billing errors and discrepancies.
- Collaborated with kitchen staff to ensure special dietary requests and allergy concerns were properly addressed.
- Played a key role in resolving customer complaints, turning negative experiences into positive ones and boosting overall satisfaction.
Server
Red Hot Chilli Pepper
Folsom, CA
01.2024 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Busser/Food Runner
Tao’s Hotpot & Shabu
Folsom, CA
10.2023 - 01.2024
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Education
College Courses - Banking And Finance
FSBEI HPE GSOTU By Acad. M.D. Millionshikov
Grozny, Russia05.2021
High School -
School No1
Grozny, Russia05.2019
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
Languages
Chechen
Native or Bilingual
Russian
Native or Bilingual
English
Professional Working
Spanish
Limited Working
Timeline
Server
Pho N Mor
07.2024 - Current
Server
Red Hot Chilli Pepper
01.2024 - 08.2024
Busser/Food Runner
Tao’s Hotpot & Shabu
10.2023 - 01.2024
College Courses - Banking And Finance
FSBEI HPE GSOTU By Acad. M.D. Millionshikov
High School -
School No1