Diana Nava Robles
Odessa,TX
Summary
Dynamic Customer Service Representative with a proven track record at Comet Cleaners & Laundry, adept at resolving conflicts and enhancing customer loyalty through active listening and effective complaint handling. Skilled in POS systems and data collection, I consistently transformed negative experiences into positive outcomes, driving repeat business and satisfaction.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Comet Cleaners & Laundry
03.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Improved resolution time with effective problem-solving for customer complaints.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Maintained up-to-date knowledge of product and service changes.
- Managed timely and effective replacement of damaged or missing products.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Retail Sales Associate
Melrose Family Fashion
08.2023 - 10.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Education
Associates In Applied Science - Criminal Justice
Odessa College
Odessa, TXSkills
- Customer service
- Active listening
- Critical thinking
- Complaint handling
- Professional telephone demeanor
- Data collection
- De-escalation techniques
- Account updating
- Research
- POS
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Comet Cleaners & Laundry
03.2024 - Current
Retail Sales Associate
Melrose Family Fashion
08.2023 - 10.2023
Associates In Applied Science - Criminal Justice
Odessa College
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