Diana Nogues Escobar
Tampa,FL
Summary
Server with a proven record in high-volume restaurant settings. Expertise in customer service, sales promotion, and team collaboration to enhance guest experiences and drive satisfaction. Highlighted for dedication and work ethic.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Server/ Peaks Performer
Twin Peaks Restaurants
Brandon, Florida
05.2025 - Current
- Earned Spotlight Girl title for demonstrating outstanding guest service, teamwork, sales performance, and brand representation.
- Delivered friendly, attentive service in a fast-paced, high-volume restaurant environment while efficiently managing multiple tables.
- Cultivated strong guest relationships and leveraged detailed menu knowledge to provide tailored recommendations and effectively upsell food, beverage, and specialty items.
- Coordinated with kitchen staff, bartenders, and team members to streamline service and enhance overall restaurant operations.
- Professionally resolved guest concerns while maintaining high standards of customer satisfaction.
- Acknowledged by management for reliability, strong work ethic, and consistently exceeding service expectations.
- Accurately handled food and beverage orders, cash and credit transactions, and guest payments.
- Ensured restaurant cleanliness, organization, and adherence to health and safety standards to deliver a safe and welcoming dining environment.
Shift Leader
Smoothie King
Lakeland, Florida
10.2023 - 05.2025
- Supervise and lead team members during shifts to ensure efficient store operations and satisfactory customer service.
- Train and mentor new employees on food safety, store procedures, and customer service standards.
- Resolved customer concerns promptly and professionally to maintain a positive guest experience.
- Encouraged customer purchases of Smoothie King products through knowledgeable recommendations and upselling techniques for health supplements and enhancers.
- Open and close the store, including managing cash drawers, completing opening and closing tasks, and securing store assets.
- Monitor product inventory, assist with ordering supplies, and ensure all items are properly stocked and fresh.
- Maintained a clean and organized workspace throughout each shift by regularly tidying and organizing.
FOH and BOH Team Member
Chick-fil-A
Lakeland, FL
07.2021 - 10.2023
- Delivered exceptional customer service in a fast-paced, busy environment while working both Front of House (FOH) and Back of House (BOH) roles.
- Executed FOH responsibilities by taking orders, processing transactions, engaging positively with guests, and ensuring a clean, welcoming dining area.
- Coordinated with team members for smooth shift transitions and consistent service during peak hours.
- Upheld company values of hospitality, accuracy, and cleanliness, contributing to high customer satisfaction.
- Utilized strong menu and promotion knowledge to address guest inquiries and recommend items.
- BOH responsibilities included preparing food items to Chick-fil-A standards, ensuring food safety and quality, and supporting kitchen efficiency.
- Assisted with inventory restocking, cleaning duties, and compliance with health and safety standards.
Education
Bachelor of Science - Biomedical Sciences
University of South Florida
Tampa, FL05-2029
Skills
- Menu upselling techniques
- Customer service
- Guest engagement
- High volume experience
- Order accuracy
- POS system use
- Inventory management
- Health and safety compliance
- Employee training
- Team collaboration
- Multitasking
- Bilingual
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Server/ Peaks Performer
Twin Peaks Restaurants
05.2025 - Current
Shift Leader
Smoothie King
10.2023 - 05.2025
FOH and BOH Team Member
Chick-fil-A
07.2021 - 10.2023
Bachelor of Science - Biomedical Sciences
University of South Florida