Summary
Overview
Work History
Education
Skills
Timeline
Generic

Diana Ortega

Vista,CA

Summary

Dynamic professional with extensive experience in small business operations and customer relations. As General Manager at Mnfoods Carls Junior, I enhanced operational quality and team efficiency through strategic budget management and employee development. Proven track record in staff hiring and customer service management, driving satisfaction and loyalty.

Overview

2027
2027
years of professional experience

Work History

Owner

Sparkling Home Service
  • Managed daily operations for residential cleaning services, ensuring high-quality service delivery.

General Manager

Mnfoods Carls Junior
Vista , CA
06.2003 - Current
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.

Supervisor

Jack in the Box
Oceanside
06.2008 - 06.2009
  • Supervised daily operations to ensure compliance with food safety and sanitation standards.
  • Trained staff on menu items, equipment usage, and customer service protocols.
  • Coordinated scheduling to optimize labor resources and maintain efficient flow of service.
  • Implemented inventory control measures to reduce waste and manage stock levels effectively.
  • Resolved customer complaints promptly, improving overall satisfaction and loyalty.
  • Monitored employee performance, providing feedback to enhance productivity and teamwork.

Education

High School Diploma -

CBTIS
Tijuana Baja California

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Client service
  • Staff hiring
  • Sales leadership
  • Employee development
  • Hiring and staffing
  • Customer service management
  • Team leadership
  • Scheduling
  • Quality assurance
  • Inventory control
  • Schedule management
  • Employee relations
  • Customer retention

Timeline

Supervisor

Jack in the Box
06.2008 - 06.2009

General Manager

Mnfoods Carls Junior
06.2003 - Current

Owner

Sparkling Home Service

High School Diploma -

CBTIS
Diana Ortega