Diana Owens
Document Prepare, Paralegal
Ft. Pierce,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Excellent people skills, burning out fires.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in dealing with clients/ customers and finding the best resolutions. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Self Employed/ CEO
Owens & Associates, LLC
Kissimmee, FL
06.2018 - Current
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Reviewed individual department performance and worked with leadership to improve processes, procedures and practices.
- Maintained effective staff and resource utilization rates to balance financial and operational obligations.
- Identified and capitalized on short- and long-term revenue generation opportunities to maximize bottom-line profitability.
- Negotiated terms of business acquisitions to increase business base, solidify market presence and diversify offerings.
- Determined vision and strategic direction for my firm and coordinated resources to achieve targets within optimal timeframes.
- Increased company revenue by $100.000 in 8 months through aggressive new market strategies.
President
Credit Headache Relief, LLC
Saint Cloud, FL
06.2018 - Current
- Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
- Integrated new media and web advertising initiatives into client's marketing strategies to enhance brand awareness.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
Education
Certified Paralegal - Paralegal Studies
Blackstone Career Institute
Allentown, PA06.2018
Diploma - Criminal Justice
Crown College
Tacoma, WA01.1997
Skills
- Strategic Planning and Execution
- Investor Relations
- Policy Development
- Executive Leadership
- Complex Problem Solving
- Leadership and People Development
Certification
- Paralegal / Document Preparer
- Criminal Justice (lost diploma- college closed)
- Remote Online Notary
- Credit Specialist
- License & Bonded #106985958
- Building a mobile app (in the legal industry)
Decorating and Designing (DIY) & Animals
DIY, is something I enjoy. I enjoy making things, fixing things and repairing certain things to make them brand new, for my own house and to give a way.
Animals have always been a part of my life. I have such a passion and love for animals. I can't imagine my life without having an animal. They are not my pets, they are my family.
Timeline
Self Employed/ CEO
Owens & Associates, LLC
06.2018 - Current
President
Credit Headache Relief, LLC
06.2018 - Current
Certified Paralegal - Paralegal Studies
Blackstone Career Institute
Diploma - Criminal Justice
Crown College
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