Diana Palacio
Bristol,PA
Summary
An organized, motivated, career-oriented employee looking to grow within the division. Learning and implementing new skills are a passion, leading to higher motivation.
Overview
8
8
years of professional experience
Work History
Agency Service Representative 3, Bilingual
NJ Department of Health
Trenton, NJ
10.2021 - Current
- Reviewed, processed, and digitized paper-based marriages, domestic partnerships, and civil unions ensuring accurate entry into the New Jersey Vital Records database.
- Issued correspondence letters to local registrars, informing them of deficiencies in the vital records submitted for registry, while providing solutions on resolving the issue(s).
- Assisted in training new employees on reviewing domestic status records, the use of various tools, including Microsoft Office products, the New Jersey Vital Record Database, and Dymo Label Making machines.
Agency Service Representative 2, Bilingual
NJ Department of Health
Trenton, NJ
05.2019 - 10.2021
- Oversaw the processing of both digital and paper-based vital records, ensuring compliance with state statutes and regulations.
- Issued state filing numbers and organized records in the OVSR digital catalog.
- Assisted customers and Local Registrars with proper filing and handling of New Jersey Vital Records, adhering to state statutes and regulations.
- Acted as the liaison for 563 New Jersey Local Registrars and the State of New Jersey Vital Statistics office.
Agency Service Representative 1, Bilingual
NJ Department of Health
Trenton, NJ
10.2016 - 05.2019
- Implemented new processing strategies, effectively reducing the number of escalated complaints received by management.
- Managed communication channels for domestic event inquiries via email and telephone, accurately ensuring compliance with state statutes and regulations.
- Assisting customers in uploading valid documentation for all digital requests for Vital Records.
Education
High School - Allied Health
Bucks County Technical High School
Fairless Hills, PA06.2003
Some College (No Degree) -
Bucks County Community College
Bristol, PASkills
- Data processing
- Project management
- Critical thinking
- Superior attention to detail
- Organizational skills
- Experience with Microsoft products
- Database Management
- Customer Relationship Management
Timeline
Agency Service Representative 3, Bilingual
NJ Department of Health
10.2021 - Current
Agency Service Representative 2, Bilingual
NJ Department of Health
05.2019 - 10.2021
Agency Service Representative 1, Bilingual
NJ Department of Health
10.2016 - 05.2019
High School - Allied Health
Bucks County Technical High School
Some College (No Degree) -
Bucks County Community College
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