Summary
Overview
Work History
Education
Skills
Certification
Languages
Projects
Timeline
Generic

DIANA POLYOVA

Agawam,MA

Summary

Motivated when it comes to getting the job done in the best and most efficient way. Always greeting people with a smile and very friendly towards everyone, making sure everyone feels welcomed. Seeking to maintain part-time or full-time position that offers professional challenges. Quick-learner and willing to put time and effort into new skills and refining the old. Putting the customers first and their needs as well problem solving to fix any issues that develop. Dedicated student working to become a Physician's Assistant in the near future while also balancing a work life. Very good with time management and organizing daily schedules. It would be lovely to be a part of a work force that can be called a family and dedicate time to.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Night Auditor

Sheraton Hotels
09.2023 - Current
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Generated and printed daily financial reports to track hotel performance.
  • Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.

Waitress

Crepes Tea House Restaurant
07.2020 - Current

•Remained calm and poised when dealing with difficult customers or during busy shifts.

•Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

•Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

•Bussed tables during busy periods to assist staff and quickly turn over tables.

Education

High School Diploma -

Agawam High School
Agawam, MA
05.2022

No Degree - Nursing Assistance

Career Technical Education Center
West Springfield, MA

No Degree - Sports Biology

Springfield College
Springfield, MA
05.2026

Skills

  • Guest Services
  • Cash Handling
  • Multitasking and Organization
  • Customer Service
  • Front Desk Operations
  • Night Audit Reports
  • Credit and Cash Payments

Certification

  • [OSHA]Training [2020]
  • [CPR]Training - [2020]
  • [Phlebotomy]Certification- [04/22/2023]
  • [EKG Leading Placement] Certification- [04/22/2023]

Languages

Ukrainian
Native or Bilingual
Russian
Limited Working

Projects

On top of balancing a school and work life, I also put dedication into my religion/church life. I teach Sunday School for ages 9-10 at the Bread of Life church in Westfield, MA. In previous years I have also helped in the kitchen at Full Gospel Church to make salads, among other various slavic foods in order to raise money for missionary trips to Ukraine in which I also dedicated my time in. Continuing, I have attended missionary classes and graduated at the Church of Hope in Agawam, MA in which homeless missionaries and trips to different churches were very frequent.

Timeline

Night Auditor

Sheraton Hotels
09.2023 - Current

Waitress

Crepes Tea House Restaurant
07.2020 - Current

High School Diploma -

Agawam High School

No Degree - Nursing Assistance

Career Technical Education Center

No Degree - Sports Biology

Springfield College
DIANA POLYOVA