Diana Priestley
Saint Albans,WV
Summary
Dedicated administrative and customer service professional with 10+ years of experience supporting high-volume offices, assisting diverse clients, and maintaining accurate records. Known for clear communication, strong organization, and the ability to learn new systems quickly. Skilled in resolving concerns with empathy, verifying information, and explaining policies in simple, understandable terms. Brings a calm, respectful approach to stressed clients and a proven commitment to accuracy, confidentiality, and reliable follow-through.
Overview
9
9
years of professional experience
Work History
Office Manager
PHC Housing Corporation
Saint Albans, West Virginia
11.2016 - 02.2026
- Managed daily operations for a busy housing office, serving as the primary point of contact for tenants, applicants and vendors. Provided high-volume customer service, processed payments, maintained accurate records, and ensured compliance with housing policies and deadlines. Supported financial workflows, prepared documentation, and resolved tenant concerns with professionalism and empathy. Assisted tenants with questions about accounts, notices, balances, and housing requirements.
Education
High School Diploma -
Saint Albans High School
Saint Albans, WV06-1993
Skills
- Office Operations
- Payment Processing
- Financial Management
- Budget Oversight
- Documentation Accuracy
- Eligibility Understanding
- Policy Explanation
- Customer Service
- Client Support
- High Volume Communication
- Time Management
- Problem Solving
- Professional Communication
- Confidentiality
Timeline
Office Manager
PHC Housing Corporation
11.2016 - 02.2026
High School Diploma -
Saint Albans High School