Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

DIANA QUIASUA

Fate

Summary

Dynamic professional with a proven track record at DON CUCO MEAT MARKET, excelling in customer service and team leadership. Enhanced customer satisfaction through effective complaint resolution and implemented training programs that improved service skills. Demonstrated strong money handling abilities while ensuring accurate cash management and inventory control.

Overview

15
15
years of professional experience

Work History

Assistant Manager

DON CUCO MEAT MARKET
08.2022 - Current
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.

Trust Manager

GRUPO BANCOLOMBIA
01.2011 - 05.2022
  • Balanced the interests of trust beneficiaries against fiduciary responsibilities, ensuring fair treatment for all parties involved in the trust.
  • Implemented risk management strategies for trust assets, reducing potential losses and safeguarding clients'' wealth.
  • Coordinated with external partners such as attorneys and accountants to ensure seamless trust administration services.
  • Enhanced client satisfaction by effectively managing trust accounts and providing timely, personalized service.
  • Developed strong relationships with beneficiaries, leading to improved communication and smoother trust management.
  • Provided expert guidance on estate planning techniques, helping clients optimize their wealth transfer strategies.
  • Demonstrated exceptional attention to detail when reviewing financial statements, tax filings, and other documents associated with the administration of trusts.
  • Safeguarded client confidentiality by maintaining strict adherence to privacy policies and procedures during all stages of the trust management process.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.
  • Improved overall financial reporting by streamlining control processes and reporting structures.
  • Supported financial director with special projects and additional job duties.
  • Collaborated with C-level executives and stakeholders to develop long-term financial plans.

Education

BUSINESS MANAGEMENT -

POLITECNICO GRAN COLOMBIANO
COLOMBIA
04-2020

Associate of Science - ECONOMIST

UNIVERSIDAD PILOTO DE COLOMBIA
COLOMBIA
01-2011

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Sales reporting

Languages

English
Elementary
Spanish
Full Professional

Timeline

Assistant Manager

DON CUCO MEAT MARKET
08.2022 - Current

Trust Manager

GRUPO BANCOLOMBIA
01.2011 - 05.2022

BUSINESS MANAGEMENT -

POLITECNICO GRAN COLOMBIANO

Associate of Science - ECONOMIST

UNIVERSIDAD PILOTO DE COLOMBIA

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