Summary
Overview
Work History
Education
Skills
Certification
Memberships
References
Timeline
Generic

Diana Quinlin

Summary

Current physician specialist at Cleveland Clinic Indian River Hospital, with expertise in Epic electronic medical record (EMR), and a proven track record in workflow optimization. Skilled in training staff and fostering collaboration. I effectively resolve technical issues while enhancing team performance. My strong communication, critical thinking, and autonomy abilities drive successful outcomes in patient care and support.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Physician Specialist

Cleveland Clinic Indian River Hospital
Vero Beach, FL
09.2022 - Current
  • Support end-users with basic navigation, provided technical support, troubleshooting, and assisted with the adoption of a new EMR system (Epic).
  • Complete access requests and address urgent clinician requests for the EMR system, as per specified guidelines.
  • Collaborate with clinical staff to optimize workflow processes.
  • Conduct training sessions, lunch-and-learns, and personalization sessions for staff to optimize their Epic.
  • Foster a collaborative environment among team members and leaders, such as BRM, directors, managers, nursing informatics, and quality management.
  • Observe all HIPAA guidelines while managing patient records.
  • Contribute innovative ideas and solutions to enhance team performance and outcomes.
  • Manage time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Apply strong communication techniques to connect with caregivers.
  • Leverage multiple software applications to enhance process efficiency.
  • Complete day-to-day duties accurately and efficiently.
  • Work successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrate strong problem-solving skills, resolving issues efficiently and effectively.

Clinical Assistant/Medical Assistant

Cleveland Clinic Indian River Hospital
Vero Beach, FL
02.2012 - 09.2022
  • Coordinated referrals between primary care providers and specialists as necessary.
  • Interviewed and engaged patients to obtain medical history, chief complaints, vital signs, and documented notes during patient visits.
  • Administered medications, collected specimens, performed testing for flu/mono/strep, provided education, and obtained patient assistance for Prolia injections.
  • Adhered to HIPPA guidelines
  • Answered phones and responded to inquiries from patients or family members.
  • Interacted closely with practitioners, nurses and patients and used effective interpersonal, active listening and communication skills.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Performed JHACO Tracers

Education

Bachelor of Arts - Healthcare Administration

Indian River State College
Ft. Pierce, FL
09-2026

LPN Certificate - Licensed Practical Nurse

Indian River State College
Ft. Pierce, FL
11-2017

Associate of Arts - Nursing

Indian River State College
Ft. Pierce, FL
12-2012

Medical Assistant Degree - Medical Assistant

Keiser Career College
Port Saint Lucie, FL
09-2001

High School Diploma -

Woodbridge High School
Woodbridge, NJ
06-1998

Skills

  • Experience with Epic EMR, Epic champion and superuser
  • Skilled in using Paragon EMR software
  • Proficient in eClinicalWorks EMR software
  • Muse
  • Experienced with Microsoft Office applications, including Copilot
  • Proficient in technical support and MyServiceNow
  • Experienced with Nuance dictation tools
  • Imprivata support expertise
  • Medical terminology
  • Critical thinking
  • Effective multitasking and listening
  • Workflow optimization and problem-solving
  • Self-motivation
  • Staff and interdepartmental collaboration
  • Data analysis
  • Time and resource management
  • Clinical documentation and decision-making
  • Staff education and training
  • Effective listening
  • Effective communication skills

Certification

  • AA Degree December 12/2012
  • LPN Certificate and Multistate License 2018
  • CPR/BLS
  • ITIL Certification 05/2023

Memberships

  • Career Journey Member
  • GOAL(Group of Aspiring Leaders) Gold and Committee Member
  • Advisory Board Member
  • Cheers to our Peers Engagement Committee Member
  • HIMMS Member
  • DiverseAbility ERG Member
  • Clinic Pride ERG Member
  • MVERG Member
  • WISE Member

References

References available upon request.

Timeline

Physician Specialist

Cleveland Clinic Indian River Hospital
09.2022 - Current

Clinical Assistant/Medical Assistant

Cleveland Clinic Indian River Hospital
02.2012 - 09.2022

Bachelor of Arts - Healthcare Administration

Indian River State College

LPN Certificate - Licensed Practical Nurse

Indian River State College

Associate of Arts - Nursing

Indian River State College

Medical Assistant Degree - Medical Assistant

Keiser Career College

High School Diploma -

Woodbridge High School

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