Diana Redonda Ortega
Houston,TX
Summary
Dynamic and adaptable professional with a proven track record at Le Jardinier, enhancing guest experiences with charisma and dedication. Excelled in roles requiring digital marketing and customer service excellence, notably improving audience engagement in radio production. Recognized for a methodic approach and coachability, seamlessly integrating hard and soft skills to exceed employer expectations.
Overview
7
7
years of professional experience
Work History
Assistant Server
Le Jardinier
Houston, TX
09.2023 - Current
- Delivered Michelin Star guest experiences, ensuring smooth ambiance and service flow
- Maintained clear communication between the kitchen and guests, demonstrating adaptability and poise
- Engaged with 60-80 guests throughout the day, passionately conveying Chef Verzeroli’s vision to enhance the dining experience at the restaurant with dedication and enthusiasm
- Entrusted with key responsibilities like offsite events, and leading them to ensure the vision is transmitted to every guest regardless of location
Radio & Podcast Intern
The Love & Victory Show with Val
Houston, TX
03.2022 - 07.2022
- Produced and co-managed Saturday morning shows and podcasts, using tools like Restream and soundboards to engage audiences
- Spoke with 20-30 potential guests, researching them beforehand to understand their values and background to tailor the program outlines to align with their expertise and personalities, ensuring we selected topics that suited them best
- Organized agendas, planned weekly shows, and set up the morning shows, including arranging cameras, computers, and other necessary equipment
- Honed technical and creative skills to amplify audience impact
Office Administrator
Trace Midstream
Houston, TX
06.2018 - 01.2021
- Managed 40-50 invoice processings a day and vendor relations, ensuring timely payments and satisfaction
- Taking 20-30 calls a day and assisting with ROWs to obtain access to the properties and build pipelines
- Welcomed clients and ensured the boardroom was set up to ensure smooth and productive meetings were held
- Supported various departments, including accounting, scheduling, legal, and others, on an as-needed basis
- Promoted from intern to employee, reflecting dedication and strong work ethic
Education
Bachelor of Arts - Communication
University of Houston-Downtown
Houston, TXSkills
- MS Excel
- Outlook
- Restream
- WordPress
- Sales
- Customer Service
- Digital Marketing
- Social media
- Radio Broadcasting
- Podcasting
- Radio Production
- Charisma
- Hospitality
- Coachable
- Methodic
Projects
Creating detailed company profiles, conducting in-depth research to uncover compelling stories about the company’s history, achievements, and the people behind its success., Engaged directly with key individuals to gain deeper insights into their journey and accomplishments. Drafted company letters to inform employees about procedures, ensuring clear communication and alignment with company policies.
Examples
- Murphy Palacios Taking over Texas one Restaurant at a Time, https://docs.google.com/document/d/1CVpfY5DGP_Gz0wQR2WfbcUbi0f1IoeHyXeOcQkvIzZI/edit?usp=sharing
- Memorandum by Diana Redonda Ortega, https://docs.google.com/document/d/1vIaeNsuHYLrbNPjFq3iaY5q4Awn-7lw4qaKILj7MRmA/edit?usp=sharing
Timeline
Assistant Server
Le Jardinier
09.2023 - Current
Radio & Podcast Intern
The Love & Victory Show with Val
03.2022 - 07.2022
Office Administrator
Trace Midstream
06.2018 - 01.2021
Bachelor of Arts - Communication
University of Houston-Downtown
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