Diana Reyes

• Promoted team growth by mentoring colleagues and sharing knowledge gained through hands- on experience.
• Lead team through operational changes by coaching and monitoring training understanding and completion.
• Lead store team in delivering exceptional customer experience, maintaining high LEI scores to ensure client satisfaction and retention.
• Coach and develop staff to make sure behaviors are consistently in place and aligned with TD Bank's vision of guidance,advice and compliance.
• Resolved escalated customer issues with professionalism, efficiency and mitigating risk.
• Drove performance by setting clear expectations to ensure quarterly goals were met.
• Assist the region as co- champion on different areas to keep the region informed and involved on different areas:

Community development.

Digital.

Credit Cards.

Salesforce and Odyssey.

• Managed employee schedules to maintain efficient daily operations and high customer service standards.
• Assessed customers by asking questions to provide guidance and advice to financial products and better fit their needs.
• Maintained up-to-date promotional and compliance materials in accordance with TD Bank policies and regulatory requirements.
• Focused on building long-lasting customer relationships-Banking human.
• Stepped into leadership role to manage store operations and resolve customer issues when management was off- site or unavailable.
• Monitored and analyzed operational reports to verify completion of daily, monthly, quarterly and annual tasks within established timelines.

• Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
• Oversaw currency shipments and deposits while adhering to safety guidelines.
• Replenished and balance ATM for accuracy.
• Performed regular cash audits to ensure accuracy and prevent financial discrepancies or losses.
• Ensure tracking and control of safe deposit boxes inventory to support store security and customer service excellence.
• Accountable for main vault operations and cash levels, ensuring proper documentation including balancing,auditing and dual control procedures.

• Oversaw daily vault operations, maintaining accuracy and security.
• Review and balanced daily teller work to confirm transaction accuracy and resolve discrepancies.
• Managed weekly ATM operations, including cash loading and reconciliation, to ensure optimal functionality and mitigate risk.
• Motivated and trained tellers to increase qualified referrals, contributing to overall branch growth and success.
• Served as lobby leader to guide customers efficiently for a better banking experience.