Diana Reyes

• Delivered exceptional service to guests, contributing to a memorable dining experience.
• Upsell premium menu items, enhancing guest satisfaction and boosting overall sales.
• Maintained in-depth knowledge of menu items and wine pairings to provide tailored guest recommendations.
• Communicated effectively with kitchen staff regarding customer allergies or special requests.

• Executed wine service with precision, including pouring, presenting, and recommending wines to enhance dining experiences.
• Maintained expert knowledge of all menu items and allergens to offer guidance to guests.
• Offered prompt service in a high-volume environment, closely attending to all guest needs and wants.

Educated new employees on the restaurant's practices, culture, and procedures.

• Provided excellent customer service to ensure satisfaction.
• Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
• Ensure each guest was served courteously, quickly and efficiently.
• Handled money transactions accurately while following company procedures for handing cash payments.
• Explaining menu items, describing ingredients and cooking methods upon request.

• Provided exceptional services to high volume of daily customers.
• Displayed enthusiasm and knowledge about restaurants menu and products.
• Checking identification to enforce age restrictions for alcoholic beverages.
• Greeting customers, answering questions and recommending specials to increase profit.
• Assisted fellow serving staff by delivering meals and special requests to satisfy guests.

• Serve food and drinks to guests based on understanding of the menu and diet requirements.
• Folded napkins and prepared silverware sets to ensure an adequate supply for the host station.
• Kept track of cash receipts and deposits to ensure complete accuracy.
• Assisted with cashiering and Point of Sale (POS) system procedures during busy hours.