Summary
Work History
Education
Skills
Languages
Timeline
Generic
Diana Rivas

Diana Rivas

Fort Worth

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Work History

Customer Service Representative

S&B Technical Products
2011 - 2025
  • Responded to customer requests for products, services, and company information.
  • Managed timely and effective replacement of damaged or missing products.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Created and maintained detailed database to develop promotional sales.
  • Trained new personnel regarding company operations, policies and services.

Receiving Associate

S&B Technical Products
2010 - 2011
  • Recorded regular progress and issues with products.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Processed invoices and order forms for goods received and shipped for proof of transactions.
  • Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.

Trimmer

S&B Technical Products
2005 - 2010
  • Ran high-speed mold machines, grinders and cutters.
  • Removed unwanted or unneeded materials off desirable products.
  • Maintained safety practices and quality controls.
  • Used hand tools to complete delicate work.
  • Inspected equipment, checking for proper functioning and safety.

Education

GED -

Cetis Technical School
Tamaulipas, MX

Skills

  • Account updating
  • Scheduling
  • Complaint resolution
  • Quality assurance controls
  • Technical support
  • Receiving support
  • Multitasking and organization
  • Multi-line telephone operations
  • Adaptability and flexibility
  • Complaint handling

Languages

Spanish

Timeline

Customer Service Representative

S&B Technical Products
2011 - 2025

Receiving Associate

S&B Technical Products
2010 - 2011

Trimmer

S&B Technical Products
2005 - 2010

GED -

Cetis Technical School

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