Diana Zavala Rivas
Antioch,Tennessee
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales Lead Keyholder
UGG
10.2024 - 02.2025
- Opened inventory boxes and restocked shelves.
- Completed store opening and closing procedures.
- Trained new hires on company policies, procedures, and best practices in order to ensure a smooth onboarding process.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Organized store merchandise racks by size, style, and color to maintain clean, visually-appealing showroom.
Associate/Barista
SSA Nashville Zoo
11.2022 - 02.2025
- Greeted customers and helped with product questions, selections, and purchases.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Greeted customers and provided outstanding customer service.
- Controlled line and crowd with quick, efficient service.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Listened carefully to customer requests and created personalized, which improved sales.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Education
High School Diploma -
Antioch High School
Antioch, TN05.2024
Skills
- Customer Service
- Computer Skills
- Customer interaction
- Cash Handling
- Flexible Schedule
- Order Fulfillment
- Organization
- Inventory and Stocking
- Ability to Lift 40 pounds
- Flexible Hours
Certification
- OSHA Certified
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Lead Keyholder
UGG
10.2024 - 02.2025
Associate/Barista
SSA Nashville Zoo
11.2022 - 02.2025
High School Diploma -
Antioch High School
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