Rachel Ferguson
Carbondale,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Sales Lead Keyholder
Francesca's
66 W Towne Mall, Madiosn WI
01.2023 - Current
- Achieved sales targets consistently through product knowledge and persuasive communication skills.
- Enhanced team productivity by providing ongoing coaching, mentoring, and motivation to staff members.
- Developed customer loyalty through exceptional service, resulting in increased repeat business.
- Collaborated with store management to strategize on sales initiatives and drive overall revenue growth.
- Managed inventory effectively, ensuring optimal stock levels for high-demand products.
- Facilitated successful promotional events that generated increased foot traffic and boosted overall sales volume.
- Completed store opening and closing procedures.
Lead Cahsier
Knights Action Park
1700 Knights Recreation Dr.
04.2019 - 06.2022
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined the checkout process for faster service, leading to increased customer loyalty.
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Reduced cashier errors by implementing thorough training programs for new employees.
- Managed high volume sales periods effectively, ensuring prompt service during peak hours.
- Educated employees on register use, merchandising, and customer service.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
Education
Bachelor of Science - Accounting
Southern Illinois University Carbondale
Carbondale, IL05.2025
Skills
- Store operations
- Team Management
- Customer Service Management
- Staff Oversight
- Staff Training
- Cash Handling Accuracy
- Store maintenance
- Inventory Monitoring
- Customer Service
- Task Delegation
- Cash Handling
Additional Information
References
Doug Knight
Former Employer
217-899-0905
Stacy Frivet
Former Employer
608-622-0621
Timeline
Sales Lead Keyholder
Francesca's
01.2023 - Current
Lead Cahsier
Knights Action Park
04.2019 - 06.2022
Bachelor of Science - Accounting
Southern Illinois University Carbondale