Diana Roberson

Manages DLA Distribution staffing policies and patterns applicable to the administration of the organization's Staffing Program. Maintains and interprets civilian staffing policy issuances and ensures policies are properly implemented within the organization. Develops and maintains staffing models and documents for the distribution center. Performs studies and analyses that may result in changes in organizational structures or staffing levels throughout the distribution center and presents recommendations to management. Maintains and interprets policy issuances and ensures policies are properly implemented within the organization. Monitors, tracks, and reports on program progress and implements corrective measures when necessary. Works closely with managers throughout the distribution center in formulating policies and making decisions on matters impacting administrative functions. Serves as the subject matter expert for matters pertaining to the DLA Distribution Oklahoma City Staffing Program. Manages DLA Distribution programs which support DLA Distribution Oklahoma personnel with various functions and programs to include: Benefits assistance, Training Workshops and New Employee Orientation.

Processed customer orders and accurately handled payment transactions. Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions. Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors. Answered product questions using knowledge of sales and store promotions. Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty. Maintained a clean and organized workspace, promoting a welcoming environment for customers.

Responsible for analyzing and tracking data across the division, recommending policy and procedure changes, and implementing process improvements. Maintained personnel files and briefed leadership weekly regarding statuses and changes. Manages programs, special projects/initiatives, and administrative resources. Prepares standard operating procedures, interprets standardized directives, and studies training and mission functions. Program Manager for awards, training, urinary analysis and medical management. Closely tracked and processed budget allocations across all divisions quarterly, totaling over $120,000. Maintained training requirements for over 600 personnel, bringing the total number of certifications from 150 to over 450 in 6 months, in accordance with OSHA safety guidelines. Arranged for quarterly urinary analysis testing for all employees, ensuring confidentiality throughout the entire process. Implemented a new medical management program which tracks work injuries and medical appointments for over 600 personnel to ensure successful completion of warfighter mission.