Diana Rodriguez
Santa Ana,CA
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Professional logistics specialist with strong track record in coordinating shipping operations and optimizing supply chain processes. Skilled in inventory management, order processing, and logistical planning, ensuring timely and accurate deliveries. Known for collaborative teamwork, reliability, and adaptability to shifting demands. Focused on achieving operational efficiency and delivering results that drive business success. Professional retail worker with commitment to high standards and achieving results. Background in customer service with focus on enhancing customer satisfaction and loyalty. Known for reliability, flexibility, and strong team collaboration. Skilled in cash handling, conflict resolution, and providing exceptional service. Experienced with handling cash transactions and providing excellent customer service. Utilizes effective communication to ensure customer satisfaction and resolve issues promptly. Track record of maintaining accuracy and efficiency in fast-paced environment. Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes. Packing professional prepared for roles that require precision and reliability. Known for ensuring high standards in packaging accuracy and quality control. Focused on team collaboration and meeting evolving demands, essential skills include attention to detail and effective communication.
Overview
5
5
years of professional experience
Work History
Shipping Coordinator
Bedrosians Tile & Stone
08.2023 - Current
- Maintained accurate documentation for all shipments, ensuring compliance with regulations and minimizing potential liabilities.
- Managed complex shipping schedules, prioritizing tasks based on urgency and importance to meet strict deadlines.
- Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
- Ensured timely deliveries with effective communication between warehouse staff, carriers, and customers.
- Resolved shipment issues promptly by collaborating with internal teams and external partners to find effective solutions.
- Developed comprehensive training materials for new hires, ensuring thorough understanding of company policies and procedures related to shipping coordination.
- Generated end-of-day reports covering shipments, productivity, and financial totals.
- Reviewed paperwork to determine priorities and set schedules.
- Enhanced team productivity by training new staff on best practices in shipping and receiving.
- Improved handling times for urgent shipments by establishing priority system.
- Ensured safety protocols were followed in warehouse, minimizing incidents.
- Implemented new inventory management system, improving accuracy in tracking product movement throughout the supply chain.
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
Assistant Manager
Dollar Tree
10.2022 - 05.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Answered questions about store policies and addressed customer concerns.
Warehouse Packer
Select Staffing Agency
09.2019 - 01.2023
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Packed, weighed and shipped items per customer specifications.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
- Verified items packaged and address on boxes matched customer order invoices to avoid shipping errors.
- Operated tape machines, scales and label printers to package items correctly.
- Reduced damaged items rate by ensuring proper packaging and securing materials within boxes.
- Increased order accuracy by meticulously following picking lists and double-checking packed items.
- Loaded and unloaded trucks with products and packaging materials for delivery to and from facility.
- Added packed boxes to conveyor belts for movement to shipping stations.
- Created shipping labels to complete daily order processing.
- Placed, tagged, and secured merchandise in diverse designated areas.
- Demonstrated flexibility during peak seasons by working extended hours or weekends when necessary.
- Successfully met daily packing quotas while remaining focused on quality control measures throughout each shift.
- Maintained quality standards by performing thorough final inspections of packed shipments before loading onto trucks.
- Organized items on racks, shelves and bins to maintain established order.
- Actively participated in ongoing training sessions offered by the company to enhance skills and knowledge base.
- Supported warehouse operations through cross-training in other departments such as receiving, order picking, and stocking shelves.
- Operated manual pallet jacks and forklifts to move and store materials.
- Reviewed orders to verify products met specifications.
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Followed orders precisely for correct items, sizes and quantities.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Pre-assembled containers to be easily selected by packing associates.
Shift Lead
Wingstop
03.2020 - 10.2022
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Helped store management meet standards of service and quality in daily operations.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Responded to and resolved customer questions and concerns.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Enforced company policies and regulations with employees.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
- Evaluated employee performance regularly, providing constructive feedback for growth opportunities within the team structure.
- Collaborated with management to develop strategies for improving overall store operations.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Educated staff on organizational mission and goals to help employees achieve success.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Frequently inspected production area to verify proper equipment operation.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Evaluated customer needs and feedback to drive product and service improvements.
- Created and managed project plans, timelines and budgets.
Education
High School Diploma -
Santa Ana High
Santa Ana, CA06.2011
Skills
- Shipping procedures
- Transportation Planning
- Warehouse Operations
- Equipment operations
- Reporting skills
- Invoice Processing
Languages
English
Spanish
Timeline
Shipping Coordinator
Bedrosians Tile & Stone
08.2023 - Current
Assistant Manager
Dollar Tree
10.2022 - 05.2023
Shift Lead
Wingstop
03.2020 - 10.2022
Warehouse Packer
Select Staffing Agency
09.2019 - 01.2023
High School Diploma -
Santa Ana High
Similar Profiles
Lino CardenasLino Cardenas
Forklift Operator at Bedrosians Tile & StoneForklift Operator at Bedrosians Tile & Stone
Brian BakerBrian Baker
Tile Fabricator at Bedrosians Tile & StoneTile Fabricator at Bedrosians Tile & Stone
Alianna ValdesAlianna Valdes
Customer Service Representative at Bedrosians Tile & StoneCustomer Service Representative at Bedrosians Tile & Stone