Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Diana Romo

Milwaukee,WI

Summary

Effective and successful bilingual (English and Spanish) professional with 6 years of experience in customer service , cash handling, administrative, clerical procedures in office environment. HIPPA training certified with specialized medical training in translating and interpreting, and medical receptionist.

Overview

6
6
years of professional experience

Work History

Medical Receptionist

The Doctor's Office
Brookfield, WI
06.2024 - Current
  • Greeted and checked in patients, updating patient information in computer system.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Assisted with filing of medical records and documents, maintaining accurate electronic files.
  • Checked patients in and out for appointments and collected co-payments.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Protected patients by observing strict HIPAA guidelines.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Took messages from patients and promptly relayed to appropriate staff.

Barista

Starbucks
Milwaukee, WI
07.2022 - 09.2024
  • Successfully create the Starbucks Experience for our customers through excellent service and expertly crafted products.
  • Making the best moment in each customer's day by mastering food & beverages and providing excellent customer service experience with each interaction.
  • Responsible for cash handling, store safety, and processing merchandise returns.
  • Maintaining a clean and well-organized store in a fast-paced, energetic work environment while increasing sales.

Warehouse Receiving Clerk

Ace Worldwide Logistics
Muskego, WI
11.2020 - 07.2022
  • Data Entry
  • E-mail Correspondence
  • Maintain spreadsheets
  • labeling boxes
  • Process equipment
  • Returns
  • packing and responding missing or damaged items

Dispatcher Clerk

Staffing Partners Inc.
Milwaukee, WI
10.2018 - 05.2019
  • Recruit and dispatch 60+ employees to diffrent job sites and manage payroll.
  • Scheduled transportation services to meet customer requirements.

Education

Technical Diploma - Medical Interpreter

MATC
MILWAUKEE
12-2023

Credits - 4C For Children Child Care Profession Principals

Early Childhood Education
Milwaukee
02-2017

High School Diploma -

Layola High School
Milwaukee, WI
06-2008

Skills

  • Payment Collection
  • Medical Charting
  • Documentation
  • HIPAA Guidelines
  • Office Administration
  • Patient callbacks
  • Patient Registration
  • Front Desk Operations
  • Microsoft Office
  • Appointment Scheduling
  • Records Maintenance
  • Medical Terminology
  • Customer Service
  • Cash Handling
  • Guest Services
  • Medical Records

Languages

Spanish
Professional

Timeline

Medical Receptionist

The Doctor's Office
06.2024 - Current

Barista

Starbucks
07.2022 - 09.2024

Warehouse Receiving Clerk

Ace Worldwide Logistics
11.2020 - 07.2022

Dispatcher Clerk

Staffing Partners Inc.
10.2018 - 05.2019

Technical Diploma - Medical Interpreter

MATC

Credits - 4C For Children Child Care Profession Principals

Early Childhood Education

High School Diploma -

Layola High School
Diana Romo