Jose Rosales
Dallas,TX
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
TTEC
DALLAS, TX
11.2022 - 12.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Updated system with order specifics and customer details, preferences, and billing information.
- Answered inbound calls, chats and emails to facilitate customer service.
- Monitored and classified vehicles passing through toll lanes to comply with company procedures.
- Processed toll payments and issued accurate receipts to motorists.
Flat Roofer
Quanex Building Products Corp
Arlington, TX
08.2019 - 05.2020
- Identified, measured and cut materials to size with precision tools.
- Inspected existing roofing systems for damage and deterioration.
- Worked regularly at advanced heights and followed all OSHA safety protocols and procedures for fall prevention.
Lead Manager
Walmart
Dallas, TX
07.2016 - 06.2018
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Collaborated with other teams and departments for successful implementation of initiatives.
- Responded to customer inquiries and complaints professionally.
- Performed basic operations and assisted with cash handling and reporting, price changes, merchandise handling and open and closing duties.
- Provided guidance and support for team members in order to enhance their work performance and development.
- Recruited and trained new employees to meet job requirements.
Education
High School Diploma -
Duncanville High School
Duncanville, TX05-2016
Skills
- Complaint resolution
- Scheduling
- Negotiation strategies
- Account updating
- Office equipment proficiency
- Microsoft office expertise
- Inbound and outbound calling
- CRM software proficiency
- Adaptive team player
Languages
Spanish
Professional
Timeline
Customer Service Representative
TTEC
11.2022 - 12.2024
Flat Roofer
Quanex Building Products Corp
08.2019 - 05.2020
Lead Manager
Walmart
07.2016 - 06.2018
High School Diploma -
Duncanville High School