Amanda Montes

◦ Conduct assessments to identify clients' needs, strengths, and resources in order to develop appropriate treatment plans.

◦ Assist clients in navigating and completing applications for various services, including the Department of Transitional Assistance (DTA) for SNAP and Cash Assistance, Supplemental Security Income (SSI), MassHealth, and other pertinent programs.

◦ Collaborate with clients to create individualized service plans that address their specific goals.

◦ Support clients and individuals experiencing homelessness in accessing community resources such as housing, food pantries, and transportation options, and provide referrals for emergency shelter placements.

◦Participate in team meetings to offer insights on case updates and treatment recommendations.

◦ Facilitate referrals to external agencies for supplementary services, such as substance abuse programs and vocational training.

Maintain comprehensive case history records, and prepare detailed reports.

◦ Compile and sustain an inventory of resources beneficial to clients.

◦ Conduct individual and family group interviews to ascertain services that effectively meet specific needs.

◦ Provide crisis intervention support as necessary by employing de-escalation techniques and offering emotional support.

• Provided personalized support to students, addressing educational, behavioral and emotional needs
• Assisted in classroom management and maintained order during teacher breaks
• Promoted student safety and security in all one-on-one and off-site settings
• Monitored and supervised students in various settings, promoting policy and procedures to follow company guidelines within the classrooms
• Promoted student success by showing flexibility in teaching style and exhibiting a passion for teaching and engaging students in the learning process

• Performed vital signs on patients including vital signs, capillary punctures, EKG's strep test, pregnancy test, and other testing as instructed by physicians orders
• Prepared rooms and patients for physical exams
• Triaged calls to appropriate personnel, scheduled appointments and specialty appointments
• Maintained and ordered medical supplies
• Responsible for keeping rooms clean, sanitized and stocked
• Maintained and organized patent records in office and electronically
• Followed proper OSHA and CLIA guidelines to ensure proper care and safety for patients
• Administered medications and documented in patients records when needed
• Proficient in electronic medical records
• Handled confidential client information following privacy guidelines
• Managed multiple tasks, met deadlines, and demonstrated good judgment in independent assignments

• Assisted individuals and families to determine any issue and continued eligibility with MassHealth insurance benefits
• Provided quality customer service by responding to inquiries in a professional, efficient and courteous manner
• Responsible for documenting calls and creating a workflow
• Assisted members with enrolling into a coverage and choosing a health plan
• Maintained strong call control and quickly worked through scripts to address any issues the client was experiencing at the time of the call
• Helped clients navigate online systems within established frameworks to obtain services