Diana Rossbach

Bridgewater College

01.2019 - Current

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Kept reception area clean and neat to give visitors positive first impression.
Answered phone promptly and directed incoming calls to correct offices.
Responded to inquiries from callers seeking information.
Resolved customer problems and complaints.
Managed multiple tasks and met time-sensitive deadlines.
Provided clerical support to company employees by copying, faxing, and filing documents.
Answered central telephone system and directed calls accordingly.
Restocked supplies and submitted purchase orders to maintain stock levels.
Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Organized, maintained and updated information in computer databases.
Operated multi-line telephone system to answer and direct high volume of calls.
Handled assignments independently with good judgement and critical thinking skills.
Routed incoming mail and messages to relevant personnel without delay.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

Summary